This is a multipart message in MIME format. ------=_NextPart_000_1544_01DAB31F.42D1BA50 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1545_01DAB31F.42D1BA50" ------=_NextPart_001_1545_01DAB31F.42D1BA50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe Lito connected with you on this, but my understanding is cross = currency is only supported with Cards and not PAD. So, if a client has a = Debit Card they can use that vs the ACH information for the same bank = account. =20 From: Timothy Thomas =20 Sent: Friday, May 24, 2024 7:27 AM To: Elizabeth Clark Subject: Fwd: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form = issue =20 Hi Liz, =20 We have a client paying from a US bank account. Legal created a new = payment form for us but apparently the billing team says it can't be = used yet. Can you look into this? =20 ---------- Forwarded message --------- From: Wendy Loper > Date: Thu, May 23, 2024 at 6:38=E2=80=AFPM Subject: Fwd: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form = issue To: Joey Taylor = > =20 Just to let you know that those new forms for US clients do not work = yet. Wendy Loper DSW, LPN =20 Gestionnaire des Soins Client Success Manager =20 514-907-5065 =20 TheKey.ca =20 =20 =20 ---------- Forwarded message --------- From: William Robertson > Date: Thu, May 23, 2024 at 4:50=E2=80=AFPM Subject: RE: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form = issue To: Wendy Loper = > =20 I talked to someone in billing. The US bank feature is not working yet = so we switched to using my debit card. I am all paid up to date. =20 From: Wendy Loper >=20 Sent: Thursday, May 23, 2024 2:37 PM To: William Robertson > Subject: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form issue =20 Hi Bill, =20 Have you heard anything regarding VersaPay? =20 Best. Wendy Loper DSW, LPN =20 Gestionnaire des Soins Client Success Manager =20 514-907-5065 =20 TheKey.ca =20 =20 =20 =20 On Tue, May 21, 2024 at 3:08=E2=80=AFPM Wendy Loper = > wrote: Hi Bill- =20 I sent you the US form which our records show you completed correctly = and sent back May 5th. =20 I was not aware until you reached out to me that there was something = wrong. I will send an email to billing.=20 =20 On May 21, 2024, at 2:13=E2=80=AFPM, William Robertson = > wrote: =EF=BB=BF=20 Wendy: =20 The last form you sent was like the very original one that I could not = fill out. It asks for account numbers that don=E2=80=99t correspond to = US bank accounts. After that, someone from accounting sent me a form = that does work. I filled it out on May 3 and it is incorporated in the = VersaPay system correctly. For some reason it does not seem to be = working. I wrote a note to the VersaPay folks asking for help, but they = have not responded. There is some fundamental issue that is not letting = the process work and I think it is to do with the billing in CAD$ and my = account being in US$.=20 =20 Cheers =20 Bill =20 =20 =2