--000000000000fb03b006185a5ee5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Gracias! On Mon, May 13, 2024 at 2:30=E2=80=AFPM Sharon Speirs = wrote: > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Ray Smale > Date: Mon, May 13, 2024 at 11:07=E2=80=AFAM > Subject: Re: Direct mail > To: Sharon Speirs > Cc: Timothy Thomas > > > Thanks Sharon. > Helpful. > The narrower piece I need to zone in on right now is the in-home > assessment. > Is there anything the customer gets out of that visit/time? they know who > we are as a company, an understanding what care could look like, personal > meeting with the case manager who could be the liason for the family > between loved one and caregiver ie they have the opportunity to meet the > person overseeing the care > Anything that helps them understand where they are at on any particular > aspects of the balanced care spectrum.- Alll assesments are performed by > either an LPN or case manager with in depth knowledge of various diseases > that afflict seniors > Anything they learn from that visit? possibly tip and tricks for helping > to deal with various aspects of someone living with dementia > Any guidance they receive? How to navigate the BC health system, long ter= m > care etc, best type of schedules for their loved ones > Anything left with them - so they have it whether they become a customer > or not? WIll leave them with phamplets, service agreement so they do not > feel rushed to make a descion > Anything? always leave them with a phone number if they have further > questions or concerns > Or is it just one-way traffic? I.e. > We take from them the information we need and go away and process it. > Thanks! > > On Mon, May 13, 2024 at 1:45=E2=80=AFPM Sharon Speirs wrote: > >> >> Hi Ray >> >> Sorry I can't seem to figure out how to reply in your email chain so jus= t >> sending this instead >> >> Not sure this is what you are looking for but this is how we positioned >> ourselves as different along with the balanced care method and case >> management when we sent out past emails etc to help gain the assesment >> >> >> But what makes us different from other companies is that we go beyond >> just basic care, we provide lifestyle care. What this means is that we >> train our caregivers to take a holistic approach to care and look after = the >> entire well-being of our Clients. We call this the Balanced Care Method = ( >> www.balancedcaremethod.com) and this method covers areas such as >> nutrition, physical exercise, mental stimulation, and social interaction= . >> All of these factors have been proven to be integral in not just prolong= ing >> our Client's lives but also in improving the quality of their lives and >> giving them a sense of purpose. I would be happy to discuss this method = in >> greater detail wh