--000000000000fa3b5406185a1209 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Ray Smale Date: Mon, May 13, 2024 at 11:07=E2=80=AFAM Subject: Re: Direct mail To: Sharon Speirs Cc: Timothy Thomas Thanks Sharon. Helpful. The narrower piece I need to zone in on right now is the in-home assessment= . Is there anything the customer gets out of that visit/time? they know who we are as a company, an understanding what care could look like, personal meeting with the case manager who could be the liason for the family between loved one and caregiver ie they have the opportunity to meet the person overseeing the care Anything that helps them understand where they are at on any particular aspects of the balanced care spectrum.- Alll assesments are performed by either an LPN or case manager with in depth knowledge of various diseases that afflict seniors Anything they learn from that visit? possibly tip and tricks for helping to deal with various aspects of someone living with dementia Any guidance they receive? How to navigate the BC health system, long term care etc, best type of schedules for their loved ones Anything left with them - so they have it whether they become a customer or not? WIll leave them with phamplets, service agreement so they do not feel rushed to make a descion Anything? always leave them with a phone number if they have further questions or concerns Or is it just one-way traffic? I.e. We take from them the information we need and go away and process it. Thanks! On Mon, May 13, 2024 at 1:45=E2=80=AFPM Sharon Speirs = wrote: > > Hi Ray > > Sorry I can't seem to figure out how to reply in your email chain so just > sending this instead > > Not sure this is what you are looking for but this is how we positioned > ourselves as different along with the balanced care method and case > management when we sent out past emails etc to help gain the assesment > > > But what makes us different from other companies is that we go beyond jus= t > basic care, we provide lifestyle care. What this means is that we train > our caregivers to take a holistic approach to care and look after the > entire well-being of our Clients. We call this the Balanced Care Method ( > www.balancedcaremethod.com) and this method covers areas such as > nutrition, physical exercise, mental stimulation, and social interaction. > All of these factors have been proven to be integral in not just prolongi= ng > our Client's lives but also in improving the quality of their lives and > giving them a sense of purpose. I would be happy to discuss this method i= n > greater detail when we meet. In addition, all of our caregivers are: > > > - > > Bonded and insured > - > > Covered by Worker's Compensation > - > > Screened for honesty, criminal background, work authorization, driving > violatio