--0000000000006f0267061e8bc610 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you very much! *Thank you,* *Shawntel Sousa, LPN* *Client Success Manager* *Office: 403-301-3777* *Direct: 403-305-6588* *TheKey.ca * [image: TheKey] On Wed, Jul 31, 2024 at 8:09=E2=80=AFAM Chuck Terlesky wrote: > Thank you for your examples, I=E2=80=99ll bring it up with Chris. Good lu= ck on the > consult. > > Chuck > > Chuck Terlesky B.A., CCPE > General Manager > Winnipeg and Calgary > > Calgary: 403-301-3777 > Winnipeg: 204-489-6000 > > TheKey.ca > > [image: TheKey] > > > > On Wed, Jul 31, 2024 at 8:07=E2=80=AFAM Shawntel Sousa wrote: > >> Hi Both, >> >> I cannot make the weekly check in with Frax this week as I booked myself >> a consult. >> >> My only concerns are the amount of calls that we are getting and them no= t >> completing tasks they indicate they are and they are leaving them for th= e >> office today. I sent the examples to Chris as we discussed last week. It >> would be best for him to have examples. >> >> The concerns that come to mind are: >> 1. Client Leela Paul in Calgary, the caregiver called to report that the >> client wanted the July 30th shift changed to 830am to 1pm - they confirm= ed >> with the client but never changed the shift - I had to adjust it the >> next morning when I was double checking their report. >> >> 2. Hilary Dickerson - if a client cancels less than 24 hours notice the >> caregiver is paid 3 hours for her shift but the caregiver cannot give pa= id >> unless they complete the shift. Is that something they can do for less t= han >> 24 hours notice? >> >> 3. Saturday July 27 - They mentioned that they sent a caregiver to the >> on-call client success line? Where does this line go, there is no on cal= l >> client success. >> >> >> Can someone please attend and ask these questions. Chris has all the >> examples. >> >> Thanks a bunch. >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> *Client Success Manager* >> >> *Office: 403-301-3777* >> >> *Direct: 403-305-6588* >> >> *TheKey.ca * >> >> [image: TheKey] >> >> --0000000000006f0267061e8bc610 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you=C2=A0very much! Thank you, S= hawntel Sousa, LPN Client Success Manager Office: 403-301-3777 Direc= t: 403-305-6588 TheKey.ca = On W= ed, Jul 31, 2024 at 8:09=E2=80=AFAM Chuck Terlesky < cterlesky@thekey.com > wr