--000000000000dfc7df061e8ba236 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your examples, I=E2=80=99ll bring it up with Chris. Good luck= on the consult. Chuck Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] On Wed, Jul 31, 2024 at 8:07=E2=80=AFAM Shawntel Sousa = wrote: > Hi Both, > > I cannot make the weekly check in with Frax this week as I booked myself = a > consult. > > My only concerns are the amount of calls that we are getting and them not > completing tasks they indicate they are and they are leaving them for the > office today. I sent the examples to Chris as we discussed last week. It > would be best for him to have examples. > > The concerns that come to mind are: > 1. Client Leela Paul in Calgary, the caregiver called to report that the > client wanted the July 30th shift changed to 830am to 1pm - they confirme= d > with the client but never changed the shift - I had to adjust it the > next morning when I was double checking their report. > > 2. Hilary Dickerson - if a client cancels less than 24 hours notice the > caregiver is paid 3 hours for her shift but the caregiver cannot give pai= d > unless they complete the shift. Is that something they can do for less th= an > 24 hours notice? > > 3. Saturday July 27 - They mentioned that they sent a caregiver to the > on-call client success line? Where does this line go, there is no on call > client success. > > > Can someone please attend and ask these questions. Chris has all the > examples. > > Thanks a bunch. > > *Thank you,* > > *Shawntel Sousa, LPN* > > *Client Success Manager* > > *Office: 403-301-3777* > > *Direct: 403-305-6588* > > *TheKey.ca * > > [image: TheKey] > > --000000000000dfc7df061e8ba236 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your examples, I=E2=80=99ll bring it up wit= h Chris. Good luck on the consult. Chuck Chuck Terlesky B.A., CCPE = General Manager Winnipeg and Calgary Calgary: 403-301-3777= Winnipeg: 204-489-6000 TheKey.ca =C2=A0=C2=A0= On Wed, Jul 31, 2024= at 8:07=E2=80=AFAM Shawntel Sousa < ssousa@thekey.com > wrote: <div class=3D"gmail_default" style=3D"font-family:tahoma,sa= ns-serif;font-size:small;color:#000000"