--0000000000005f1aea0627483411 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Emily, Is the issue with our intake manager gathering the incorrect intention or are you submitting a ticket regarding a Salesforce bug? Best, Cristal On Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timothy Thomas wro= te: > Hi Cristal, > > Emily and I are wondering if we're missing something here. Check out this > couple's care case. Both have the same data while Wayne is showing a Tier= 1 > status and Beverly a Tier 2. Thoughts? > > > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000GkVFkYAN/view > > > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000H6MorYAF/view > > Thanks > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --0000000000005f1aea0627483411 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Emily, Is the issue with our intake=C2=A0m= anager gathering the incorrect intention or are you submitting a ticket reg= arding a Salesforce bug? Best, Cristal On = Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Cristal,=C2=A0 Emily and I are wondering if we're missing something = here. Check out this couple's care case. Both have the same data while = Wayne is showing a Tier 1 status and Beverly a Tier 2. Thoughts? = https://ho= mecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000GkVF= kYAN/view https://homecareassistance.lightning.force.com/lightning/r/Op= portunity/006UH00000H6MorYAF/view Thanks = -- Tim Thomas Head of Mid= west & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 = -- Sincerely, <span style=3D"font-size= :12pt;font-family:Calibri,sans-serif;color:rgb(0,0,0);ba