--0000000000006f4e15062748419d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cristal, It seems like it is a Salesforce bug. I wasn=E2=80=99t sure if this is some= thing you have experienced in the past and knew of a fix. The information should all be correct and identical in both profiles. Thanks, Emily On Tue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz = wrote: > Hey Tim and Emily, > Is the issue with our intake manager gathering the incorrect intention or > are you submitting a ticket regarding a Salesforce bug? > > Best, > Cristal > > On Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timothy Thomas w= rote: > >> Hi Cristal, >> >> Emily and I are wondering if we're missing something here. Check out thi= s >> couple's care case. Both have the same data while Wayne is showing a Tie= r 1 >> status and Beverly a Tier 2. Thoughts? >> >> >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000GkVFkYAN/view >> >> >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000H6MorYAF/view >> >> Thanks >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > > > -- > > Sincerely, > > Cristal Munoz > > *Inside Sales Manager* > > Please note my email has changed: > > cmunoz@thekey.com > > TheKey.com > > > --0000000000006f4e15062748419d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cristal, It seems like it is a Salesforce bug. I wasn=E2=80=99t sure if this i= s something you have experienced in the past and knew of a fix. The informa= tion should all be correct and identical in both profiles.=C2=A0 Thanks, Emi= ly=C2=A0 On Tue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz < cmunoz@thekey.com > wrote: Hey Tim and Emily, Is = the issue with our intake=C2=A0manager gathering the incorrect intention or= are you submitting a ticket regarding a Salesforce bug? Best, Cristal On Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timo= thy Thomas < tt@thekey= .com > wrote: Hi Cristal,=C2=A0 Emily = and I are wondering if we're missing something here. Check out this cou= ple's care case. Both have the same data while Wayne is showing a Tier = 1 status and Beverly a Tier 2. Thoughts? https://homecareassistance.light= ning.force.com/lightning/r/Opportunity/006UH00000GkVFkYAN/view https://= homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000H6= MorYAF/view Thanks -- T= im Thomas Head of Midwest & Canada Divi= sions |=C2=A0 TheKey Mobile: 514.591.9387 <table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"b= order-collapse:collapse;color:rgb(112,112,112);font-family:roboto