--0000000000005de686060909aa2a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just talked to Joe and money was taken out of the account that client just received refund for so payment was taken again from the wrong account.Please again issue credit for client and bill proper account that is in clear care. Thank you On Tue, Oct 31, 2023 at 11:29=E2=80=AFAM Vashon Palloo = wrote: > Hi Vanja, > > Per our call, I called Joe. Very nice person and he was easy to speak to. > He's going to confirm whose account is the xxxx9614 and get back to me so > we can decide what to do regarding this account. > > As far the new account, I have updated it on my end so going forward we > will charge this account. > > Thanks, > > Vashon Palloo > > > On Tue, 31 Oct at 1:35 PM , Vanja Bezdrob > wrote: > Hello Vashon i am not sure how you do the billing but it is my > understanding that u use information from the clear care meaning that you > check for most updated form of payment.If you go to client profile there = is > nothing there except more current banking information which was not used = to > bill client.If the payment was taken from wrong account that is not corre= ct > and has to be fixed asap and proper account should be billed.Thank you > > On Tue, Oct 31, 2023 at 10:24=E2=80=AFAM Vashon Palloo wrote: > >> Hi Vanja, >> >> We don't see the EFT that Ali provided to me in clearcare either. Did yo= u >> provide him an EFT form that contained this bank info? >> =E2=80=8B >> According to Sumira, we used to charge this client's credit card earlier >> this year and we do not know when they switched to EFT. >> >> Thanks, >> >> Vashon Palloo >> >> >> On Tue, 31 Oct at 12:06 PM , Vanja Bezdrob >> wrote: >> Hello Vashon i am not sure where this account came from but this is not >> definitely an account number in clear care.If you go to clear care you h= ave >> one account that money should come from is clearly labeled you must use >> this account so I am not sure again where money was taken from. >> >> On Tue, Oct 31, 2023 at 9:00=E2=80=AFAM Vashon Palloo > paymentapplication@thekey.com> wrote: >> >>> Hi Vanja, >>> >>> 809 >>> 42570 >>> 103489614 >>> =E2=80=8B >>> This is the bank info we used to process payment. Is this correct? If >>> so, according to Bambora payment should've been taken by yesterday 10/3= 0. >>> >>> >>> Thanks, >>> >>> Vashon Palloo >>> >>> >>> >> >> -- >> Vanja Bezdrob LPN >> Client success manager >> Home Care Assistance >> 1861 Marine Drive, >> West Vancouver, BC V7V 1J7 >> T 778-279-3634 >> C 236-558-2376 >> E vanja.bezdrob@thekey.com >> >> >> > > -- > Vanja Bezdrob LPN > Client success manager > Home Care Assistance > 1861 Marine Drive, > West Vancouver, BC V7V 1J7 > T 778-279-3634 > C 236-558-2376 > E vanja.bezdrob@thekey.com > > > 532377:611100 > --=20 Vanja Bezdrob LPN Client success manager Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V 1J7 T 778-279-3634 C 236-558-2376 E vanja.bezdrob@t