----==_mimepart_654147a1b636d_2412ae9f8e8cff88361478b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja,=C2=A0 Per our call, I called Joe. Very nice person and he w= as easy to speak to. He's going to confirm whose account is the xxxx9614 = and get back to me so we can decide what to do regarding this account. = As far the new account, I have updated it on my end so going forward we= will charge this account. Thanks,=C2=A0 Vashon Palloo = = On Tue, 31 Oct at 1:35 PM , Vanja Bezdrob = wrote: Hello=C2=A0Vashon i am not sure how you do t= he billing but it is my understanding that u use information from the cle= ar care meaning that you check for most updated form of payment.If you go= to client profile there is nothing there except more current banking inf= ormation which=C2=A0was not used to bill client.If the payment was taken = from wrong account that is not correct and has to be fixed asap and prope= r account should be billed.Thank you = = = On Tue, Oct 31, 2023 at 10:24=E2=80=AFAM Vashon Palloo wrote: = = = = = Hi=C2=A0Vanja,=C2=A0 = = We don't see the EFT that Ali provided to me in clearcare either. Did yo= u provide him an EFT form that contained this bank info? = =E2=80=8B = = According to Sumira, we used to charge this client's credit card earlier= this year and we do not know when they switched to EFT. = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = On Tue, 31 Oct at 12:06 PM , Vanja Bezdrob = wrote: Hello Vashon i am not sure where this accoun= t came from but this is not definitely an account number in clear care.If= you go to clear care you have one account that money should come from is= clearly labeled you must use this account so I am not sure again where m= oney was taken from. = = = On Tue, Oct 31, 2023 at 9:00=E2=80=AFAM Vashon Palloo wrote: = = = = = Hi=C2=A0Vanja,=C2=A0 = = 809 = 42570 = 103489614 = =E2=80=8B = = This is the bank info we used to process payment. Is this correct? If so= , according to Bambora payment should've been taken by yesterday 10/30. = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = = = = = = -- = Vanja Bezdrob LPN Client success manager Home Care Assistance = 1861 Marine Drive, = West Vancouver, BC V7V 1J7 = T 778-279-3634 = C 236-558-2376 = E vanja.bezdrob@thekey.com = = = = = = = = = = = = -- = Vanja Bezdrob LPN Client success manager Home Care Assistance = 1861 Marine Drive, = West Vancouver, BC V7V 1J7 = T 778-279-3634 = C 236-558-2376 = E vanja.bezdrob@thekey.com ----==_mimepart_654147a1b636d_2412ae9f8e8cff88361478b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja,=C2=A0 Per our call, I called Joe. Very nice person and he was = easy to speak to. He's going to confirm whose account is the xxxx9614 and= get back to me so we can decide what to do regarding this account. = As far the new account, I have updated it on my end so g= oing forward we will charge this account. Thanks,=C2=A0 Vashon Palloo On Tue, 31 Oct at