--00000000000032c9680605e2f90d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sumira, Please provide the client the updated statement. On Thu, Sep 21, 2023 at 2:47=E2=80=AFPM Kelly Leigh Casey wrote: > Good afternoon, > > Thank you for the email- can we please have the updated statement > reflecting these findings? > > We will be using it to cross-reference with our credit card statement thi= s > weekend. > > In the meantime, please credit the ledger/account (show this on the > statement) to ensure we are all on the same starting page, > > We will loop back next week to confirm our findings. > > With thanks, > > > Kelly Casey > > On Sep 21, 2023, at 2:41 PM, Vashon Palloo > wrote: > > Hi Kelly/Patrick, > > I called your mother's house phone and the caregiver answered, directing > me to contact you both. I am sending this email in addition to leaving yo= u > voicemails in hopes of reaching you. > > Penny Casey's account has a credit balance of $5,500.26 due to the credit > card being automatically recharged the next day after it declined the > previous day. I want to sincerely apologize for this as we did not know o= ur > credit card system had this capability; however, we want to make this rig= ht. > > You have the option to be refunded the amount of the credit balance or us= e > this amount towards the next until credit is used up. > > Please let us know how you would like to proceed. > -- > > *Vashon Palloo* > > Senior Accounts Receivable Specialist > > vashon.palloo@thekey.com > > [image: TheKey] > > > --=20 *Vashon Palloo* Senior Accounts Receivable Specialist vashon.palloo@thekey.com [image: TheKey] --00000000000032c9680605e2f90d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Sumira, Please provide the clie= nt the updated statement. On Thu, Sep 21, 2023 at 2:47=E2=80=AFPM Kell= y Leigh Casey < kcpsolutions@gm= ail.com > wrote: Good afternoon, Thank you for the email- can= we please have the updated statement reflecting these findings? We will be using it to cross-reference with our credit card statem= ent this weekend. In the meantime, please credit t= he ledger/account (show this on the statement) to ensure we are all on the = same starting page, We will loop back next week to= confirm our findings. With thanks, = Kelly Casey On Sep 21, 2023, at 2:41 PM, Vashon Palloo < vashon.palloo@thekey.com > wr= ote: Hi Kelly/Patrick, I = called your mother's house phone and the caregiver answered, directing = me to contact you both. I am sending this email in addition to leaving you = voicemails in hopes of reaching you. Penny Casey&#= 39;s account has a credit balance of $5,500.26 due to the credit card being= automatically recharged the next day after it declined the previous day. I= want to sincerely apologize for this as we did not know our credit card sy= stem had this capability; however, we want to make this right. You have the option to be