Re: Vancouver: Google Business Manager + Yelp

Thanks so much for helping push this through, Phil

On Thu, Sep 12, 2024 at 1:25 PM Phil Chanda <phil.chanda@thekey.com> wrote:

> Hi Tim,
>
> The Yelp rep just updated us to let us know that the Surrey location is
> now reactivated: https://www.yelp.com/biz/thekey-surrey
>
> Please let me know if you need anything else.
>
> Thanks,
> Phil
>
> On Tue, Sep 10, 2024 at 8:46 AM Phil Chanda <phil.chanda@thekey.com>
> wrote:
>
>> Hi Tim,
>>
>> Quick update, we are still in touch with Yelp trying to reactivate the
>> Surrey listing.  Emma and I have a call with them on Thursday and will push
>> them again.
>>
>> Please let me know if you have any questions.
>>
>> Thanks,
>> Phil
>>
>> On Fri, Sep 6, 2024 at 4:19 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Awesome, thanks for the update!
>>>
>>> On Fri, Sep 6, 2024 at 3:42 PM Phil Chanda <phil.chanda@thekey.com>
>>> wrote:
>>>
>>>> I was able to reopen GMB Surrey - see image below.  It may take awhile
>>>> to propagate through to all the listings.
>>>> I am still working on Yelp
>>>>
>>>> [image: Screenshot 2024-09-06 at 3.41.01 PM.png]
>>>>
>>>>
>>>> On Fri, Sep 6, 2024 at 3:25 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Phil.
>>>>>
>>>>> The office is open and we have renewed the lease.
>>>>>
>>>>> Thank you
>>>>> Tim.
>>>>>
>>>>> On Fri, Sep 6, 2024 at 3:24 PM Phil Chanda <phil.chanda@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Tim,
>>>>>>
>>>>>> Hope you are well.
>>>>>>
>>>>>> Emma notified me that the Vancouver office was marked closed in
>>>>>> Google My Business and Yelp.
>>>>>>
>>>>>> Can you clarify which office you are seeing as closed? When I search,
>>>>>> it looks like West Vancouver is open (see links below).
>>>>>> Yelp: https://www.yelp.com/biz/thekey-west-vancouver
>>>>>> Google My Business: https://g.co/kgs/mLWYYTv
>>>>>>
>>>>>> If this is regarding Surrey/Vancouver, Kira closed this out in June
>>>>>> 3, 2024 because Madonna said it was an expired office.  See image below.
>>>>>>
>>>>>> If the office was closed, Kira should have moved Surrey into a
>>>>>> service area listing but kept the Google My Business (GMB) and Yelp
>>>>>> listing.  We should be able to reactivate Yelp and will need to see if we
>>>>>> can do it for GMB.  It will be more difficult to reactivate GMB if the
>>>>>> office closed (e.g., going from "closed" to "service area" is a lot harder
>>>>>> versus going from "closed" to "open with an address")
>>>>>>
>>>>>> Happy to set up a call to discuss if you prefer.
>>>>>>
>>>>>> Thanks,
>>>>>> Phil
>>>>>>
>>>>>>>
>>>>>>> [image: Screenshot 2024-09-06 at 2.50.15 PM.png]
>>>>>>>
>>>>>>>
>>>>>>>>