--000000000000653cab05ebcd36da Content-Type: text/plain; charset="UTF-8" Hi, Cheryl! Forwarding the detractor below to initiate the pre-planning process and include any stakeholders in email thread. Thank you, On Sun, Oct 23, 2022 at 9:23 AM Medallia wrote: > Client Name: Joan Devlin > > CC ID: 1000000000042651 > > Primary Contact: Client Self > > PC Contact Info: joan.devlin@me.com / +5197973523 > > Survey Delivery: Email > > > Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual > Customer Segment: Elephant Stated Customer Segment: Elephant Survey: SOC > Survey 2 Main Score: 5 Comments: Since I do not require a lot of physical > assistance at the present time, I would prefer a 3-hour shift rather than > your mandatory 4-hour shift. I understand that it needs to be "worth their > while" to take me on however I wish there could be a way to group clients, > so the caregiver gets the hours needed while others like me get the > adequate care without having to spend more money than necessary, Over the > past several years, some caregivers are very good and accommodating, others > don't expect to complete chores---it almost seems that the work is beneath > them, but I must admit I could do a better job at directing them with the > tasks required. In my care plan I require someone who can (or likes) to > cook. Several workers claim they cannot cook or they only know how to cook > their native dishes. Since I have just returned to the city after the > summer, I have only had 2 different PSW"s. They have both been very > satisfactory. Please click here to see the full survey response and learn > more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=154529 > --000000000000653cab05ebcd36da Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Forwarding the detractor be= low to initiate the pre-planning process and include any stakeholders in em= ail thread. Thank you,=C2=A0 On Sun, Oct 23, = 2022 at 9:23 AM Medallia < no= reply@app.medallia.com > wrote: Client Name: Joan Devlin CC ID: 100000000004= 2651 Primary Contact: Client Self PC Contact Info: joan.devlin@me.com / +5197= 973523 Survey Delivery: Email Division: Canada Bu= siness Unit: Toronto Tenure: Less Than 4 Weeks Actual Customer Segment: Ele= phant Stated Customer Segment: Elephant Survey: SOC Survey 2 Main Score: = 5 Comments: Since I do not require a lot of physical assistance at the pres= ent time, I would prefer a 3-hour shift rather than your mandatory 4-hour s= hift. I understand that it needs to be "worth their while" to tak= e me on however I wish there could be a way to group clients, so the caregi= ver gets the hours needed while others like me get the adequate care withou= t having to spend more money than necessary, Over the past several years, some caregivers are very good and accommodatin= g, others don't expect to complete chores---it almost seems that the wo= rk is beneath th