--0000000000005dd829061b590a85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable In my opinion, Either a )who ever spoke with Dieters Son about this specific issue previously should continue to communicate with him until it is completely resolved. Or b) I will have that conversation with him and/or I will also reach out and apologize on the companies behalf to Wiebke , Dieters daughter who is my main POC On Thu, Jun 20, 2024 at 3:42=E2=80=AFPM Lito Delapena = wrote: > HI Brian and Tim, > > After further review of client Donna Parrish' account and payments made > since our Go Live in early may. We have discovered a duplication of the P= AD > account ending in 1630 (Donna Parrish) which was also loaded onto Winnipe= g > client 158151 Dieter Peschken Versapay profile. > > Using the account statement provided by Bill Parrish, we were able to > identify the payments he identified on his bank statements belonging to > Dieter Peshken totaling $33,748.40. This total is what will need to be > refunded back to Donna Parrish' account. > > Diether Peschken's son has reached out regarding the payment failures on > this fathers account. Brian and Tim would you prefer that you speak with > Dieter Peschken's POC regarding the payments and what will be owed once t= he > reversals/Refunds are completed? > > $33,748.40. is the same amount we will need to process onto the correct > PAD for Peshken (8930) > > > =E2=80=8BWe will get started on the E-transfer refund template for Donna = Parrish > and will get that over to you Tim. Please advise who you would like us to > proceed regarding Perhshken. > > Thank you, > > Lito Delapena > Manager Customer Contact & Collections Center > > > On Wed, 5 Jun at 11:05 AM , 158047 Donna Parrish > wrote: > > Clients are reporting some differences in amounts owing on Invoices for > the end of may. > > Client POA Bill Parrish JR stated that he has received info with amounts > owing of both $6704 and $5042 for the end of May. > > Since invoices are no longer posted in the Family room, I cannot see this= . > > Can someone confirm the correct amount owing for the Parrish Family to > Bill Jr? He is CC'd on this email. > > Thank you, > > > Brian Boxall > > Client Success Manager > Direct 431 887 1785 > Office 204 489 6000 > > > TheKey.ca > > [image: TheKey] > > > 824045:611100 > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --0000000000005dd829061b590a85 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable In my opinion, Either a )who ever spoke with Dieters Son a= bout this specific issue previously=C2=A0 should continue to communicate wi= th him until it is completely resolved. =C2=A0Or b) I wi= ll have that conversation with him=C2=A0 and/or I will also=C2=A0 reach out= and apologize on the companies=C2=A0behalf to Wiebke , Dieters daughter wh= o is my main POC On Thu, Jun 20, 2024 at= 3:42=E2=80=AFPM Lito D