----==_mimepart_6674944bb9b32_22a3fdcf72ae9f05144968 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Brian and Tim, After further review of client Donna Parrish' accou= nt and payments made since our Go Live in early may. We have discovered a= duplication of the PAD account ending in 1630 (Donna Parrish) which was = also loaded onto Winnipeg client 158151 Dieter Peschken =C2=A0Versapay pr= ofile. Using the account statement provided by Bill Parrish, we were ab= le to identify the payments he identified on his bank statements belongin= g to Dieter Peshken totaling $33,748.40. This total is what will need to = be refunded back to Donna Parrish' account. Diether Peschken's son ha= s reached out regarding the payment failures on this fathers account. Bri= an and Tim would you prefer that you speak with Dieter Peschken's POC reg= arding the payments and what will be owed once the reversals/Refunds are = completed? $33,748.40. is the same amount we will need to process ont= o the correct PAD for Peshken (8930)=C2=A0=C2=A0 =E2=80=8BWe wi= ll get started on the E-transfer refund template for Donna Parrish and wi= ll get that over to you Tim. Please advise who you would like us to proce= ed regarding Perhshken. Thank you, Lito Delapena Manager=C2=A0= Customer Contact & Collections Center = = On Wed, 5 Jun at 11:05 AM , 158047 Donna Parrish = wrote: = Clients are reporting some differences in amounts owing on Invoices for= the end of may. = = Client POA Bill Parrish JR stated that he has received=C2=A0info with am= ounts owing of both $6704 and $5042 for the end of May. = = Since invoices are no longer posted in the Family room, I cannot see thi= s. = = Can someone=C2=A0confirm the correct amount owing for the Parrish Family= to=C2=A0 Bill Jr?=C2=A0 He is CC'd on this email. = = Thank you, = = = = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_6674944bb9b32_22a3fdcf72ae9f05144968 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Brian and Tim, After further review of client Donna Parrish' account an= d payments made since our Go Live in early may. We have discovered a dupl= ication of the PAD account ending in 1630 (Donna Parrish) which was also = loaded onto Winnipeg client 158151 Dieter Peschken =C2=A0Versapay profile= . Using the account statement provided by Bill Parrish, we were able to= identify the payments he identified on his bank statements belonging to = Dieter Peshken totaling $33,748.40. This total is what will need to be re= funded back to Donna Parrish' account. Diether Peschken's son has reached out regarding the pay= ment failures on this fathers account. Brian and Tim would you prefer tha= t you speak with Dieter Peschken's POC regarding the payments and what wi= ll be owed once the reversals/Refunds are completed? $33,748.40. is the same amount we will need t