--0000000000009ed49e05e109aea3 Content-Type: text/plain; charset="UTF-8" Not sure if it's related, but when the merger happened all client CC/billing information was wiped. So for any returning clients, we are having to chase the care leads down for this information. Also, I know you had asked the team to update Mavencare's client agreement in DocuSign with the CVV#. However, this hasn't been done yet. So I'm having to spend time chasing this info. ---------- Forwarded message --------- From: Ali Malik Date: Thu, Jun 9, 2022 at 3:16 PM Subject: Clients not receiving invoices* To: Taylor Cleland , Sydney Liu , Taneshia Persaud Cc: Sandra Daoust , Cheryl Cartwright , Timothy Thomas Hi Team, I understand we have gotten a few clients stating they are not receiving invoices on a weekly basis. Both Mavencare and Clearcare system automatically sends these invoices out to clients that have their emails in the system and that are properly setup and tagged to receive these emails on a weekly basis. We need to ensure that in both systems when setting up clients, there is a valid email associated as well as tagged to receive invoices via email. Sometimes what happens also is that there are multiple careleads and only 1 email is associated and receiving invoices. We should ensure that we have correct email tagged to receive these invoices on a weekly basis. If there are any issues with clients still not receiving their invoices after all above is tackled, please let me know. Thank you guys so much, if you have any questions or concerns, please reach out anytime. Warm regards, -- *Ali Malik* Manager - Financial Operations -- *Taneshia Persaud*, RPN, GCP General Manager - Toronto *Please note my email has changed:* Taneshia.Persaud@TheKey.com [image: TheKey] --0000000000009ed49e05e109aea3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Not sure if it's related, but when the merger= happened all client CC/billing information was wiped. So for any returning= clients, we are having to chase the care leads down for this information. Also, I know you had asked the team to upd= ate Mavencare's client agreement in DocuSign with the CVV#. However, th= is hasn't been done yet. So I'm having to spend time chasing this i= nfo. ---------- Forwarded message --------- From: Ali Malik < ali.malik@thekey.com = > Date: Thu, Jun 9, 2022 at 3:16 PM Subject: Clients not re= ceiving invoices* To: Taylor Cleland < tcleland@homecareassistance.com &g= t;, Sydney Liu < sydney.liu@thekey.com >, Taneshia Persaud < taneshia.persaud@thekey.com > Cc: Sandra Daoust < sdaoust@homecareassistance.com >, Cheryl Cart= wright < ccartwright@homecareassistance.com >, Timothy Thomas < tt@homecareassis= tance.com > Hi Team, = I understand we have gotten a few clients stating they are not receivi= ng=C2=A0invoices on a weekly=C2=A0basis.=C2=A0 Bot= h Mavencare and Clearcare system automatically sends these invoi