--0000000000000e9c610629a5fde9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This was found to be a Wellsky error last time and Monica was working on this with correct team members. It was escalated so hopefully they will have a fix soon!! Thanks all! On Thu, Dec 19, 2024 at 1:03=E2=80=AFPM Joey Taylor wrote: > Good Afternoon, > > I built the client manually in Clearcare: > https://montreal.clearcareonline.ca/clients/1000000000077482/. > If we can please link this profile to this SF Account: > https://homecareassistance.lightning.force.com/lightning/r/Account/001UH0= 0000Mp1f0YAB/view > > Thanks for the quick response, > > On Thu, Dec 19, 2024 at 3:56=E2=80=AFPM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> Hi Joseph, >> >> ClearCare support adding Amanda to assist here with SF error. >> >> >> Thanks, >> >> >> >> >> On Thu, 19 Dec at 3:32 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> This is the error in SF I am seeing: >> >> CC Integration Status & Notes >> {"issue": [{"code": "422", "details": {"text": "validation error: >> [{u'message': u'Agency matching query does not exist.', u'locations': >> [{u'column': 5, u'line': 3}]}]"}, "severity": "error"}], "resourceType": >> "OperationOutcome"} >> >> On Thu, Dec 19, 2024 at 4:30=E2=80=AFPM Audra Williams wrote: >> >>> Adding in +Monica Johnston to assist with this >>> as she was helping me before. >>> >>> On Thu, Dec 19, 2024 at 12:25=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> We have a new client starting tomorrow Tier 1 that is not integrating >>>> from SF to ClearCare. I have attached the message below on the CC >>>> integration status. Can we please have this resolved ASAP. We need to = start >>>> staffing and entering the careplan. >>>> >>>> Thank you, >>>> >>>> Joey Taylor >>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>> 514-907-5065 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Audra Williams >>> Director, Divisional Operations >>> (425) 757-7027 >>> TheKey.com >>> >>> >>> [image: TheKey] >>> >> 1024229:611100 >> > > > -- > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000000e9c610629a5fde9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This was found to be a Wellsky error last time and Monica was wo= rking on this with correct team members.=C2=A0 It was escalated so hopefull= y they will have a fix soon!! Thanks all! On Thu, Dec 19, 2024 at= 1:03=E2=80=AFPM Joey Taylor < joey.taylor@thekey.com > wrote: Good Afternoon, I built the client manually in Clearcare: https://mon= treal.clearcareonline.ca/clients/1000000000077482/ . If we can please= link this profile to this SF Account:=C2=A0 https://homecareassistance.lightning.force.com/lightning/r/A=