--0000000000006946c3062c67f347 Content-Type: multipart/alternative; boundary="0000000000006946c0062c67f346" --0000000000006946c0062c67f346 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cheryl, Thank you for all your help. I found the account number for Waterloo, for the payment due $311.07. We couldn't locate this previously since there was a balance forward. *Thank you,* *Hailey Nguyen* *Accounts Payable Specialist* *Hailey.Nguyen@thekey.com * *TheKey.com* On Thu, Jan 23, 2025 at 2:27=E2=80=AFPM Cheryl Cartwright wrote: > Okay Rogers said this: > Call 1-866-727-2141 and ask to speak to Corporate. They will transfer > you to the right department. > Give them this account number > 9-3437-6013 > This opens up all the accounts we have here in Ontario it seems. THey > won't tell you anything if your name is not on it and I no longer am. > Gabriel La seems to be though. > They can tell you if the $311 is owed and on what account. > Rogers thought the email may be spam if there wasn't at least the last > three or four digits of the account number on the email. > > Hope this helps, > > Cheryl > > On Thu, Jan 23, 2025 at 5:18=E2=80=AFPM Cheryl Cartwright > wrote: > >> I forwarded you an email thread from when Toronto was set up at the new >> office but here is the transcript: >> >> Dear John Hawkins, >> >> My name is Julius and I have received your order. I am currently >> reviewing your order and will be following up with you shortly. In the >> meantime, I have included a summary of your ordered services below. Plea= se >> take some time to review and provide feedback if there are any >> discrepancies. >> >> >> >> *Service* >> >> *BPSO* >> >> *Qty* >> >> *Prev Monthly Charge* >> >> *New Monthly Charge* >> >> *Installation Charge* >> >> *Install Address* >> >> Business Internet >> >> 134387 >> >> 1.0 >> >> $0.00 >> >> $95.00 >> >> $49.95 >> >> 2011-2300 Yonge Street, Toronto, ON, M4P 1E4 >> >> LTE Backup >> >> 134387 >> >> 1.0 >> >> $0.00 >> >> $0.00 >> >> $0.00 >> >> 2011-2300 Yonge Street, Toronto, ON, M4P 1E4 >> >> >> >> *Thank you for choosing Rogers Business.* >> >> Sincerely, >> Julius >> >> On Thu, Jan 23, 2025 at 5:08=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> Here are two old invoices. Not sure if this will help. >>> Rogers wait times right now are insane so I will let you know when I ge= t >>> someone >>> >>> >>> On Thu, Jan 23, 2025 at 5:04=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> @Gabriel La can you help with this billing issue? >>>> >>>> On Thu, Jan 23, 2025 at 5:01=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> I haven't had online access since we sold. Gabe L removed our access >>>>> and gave the account to corporate. For years though the billing staye= d on >>>>> my personal visa which I had to expense each month without a receipt >>>>> because that also went to corporate. >>>>> I have never paid for Waterloo and that is a totally separate account= . >>>>> Whe