Re: Rogers Communication - Internet for Waterloo and Toronto

--000000000000b87a6a062c671bf2 Content-Type: multipart/alternative; boundary="000000000000b87a68062c671bf1" --000000000000b87a68062c671bf1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Okay Rogers said this: Call 1-866-727-2141 and ask to speak to Corporate. They will transfer you to the right department. Give them this account number 9-3437-6013 This opens up all the accounts we have here in Ontario it seems. THey won't tell you anything if your name is not on it and I no longer am. Gabriel La seems to be though. They can tell you if the $311 is owed and on what account. Rogers thought the email may be spam if there wasn't at least the last three or four digits of the account number on the email. Hope this helps, Cheryl On Thu, Jan 23, 2025 at 5:18=E2=80=AFPM Cheryl Cartwright wrote: > I forwarded you an email thread from when Toronto was set up at the new > office but here is the transcript: > > Dear John Hawkins, > > My name is Julius and I have received your order. I am currently reviewin= g > your order and will be following up with you shortly. In the meantime, I > have included a summary of your ordered services below. Please take some > time to review and provide feedback if there are any discrepancies. > > > > *Service* > > *BPSO* > > *Qty* > > *Prev Monthly Charge* > > *New Monthly Charge* > > *Installation Charge* > > *Install Address* > > Business Internet > > 134387 > > 1.0 > > $0.00 > > $95.00 > > $49.95 > > 2011-2300 Yonge Street, Toronto, ON, M4P 1E4 > > LTE Backup > > 134387 > > 1.0 > > $0.00 > > $0.00 > > $0.00 > > 2011-2300 Yonge Street, Toronto, ON, M4P 1E4 > > > > *Thank you for choosing Rogers Business.* > > Sincerely, > Julius > > On Thu, Jan 23, 2025 at 5:08=E2=80=AFPM Cheryl Cartwright > wrote: > >> Here are two old invoices. Not sure if this will help. >> Rogers wait times right now are insane so I will let you know when I get >> someone >> >> >> On Thu, Jan 23, 2025 at 5:04=E2=80=AFPM Timothy Thomas w= rote: >> >>> @Gabriel La can you help with this billing issue? >>> >>> On Thu, Jan 23, 2025 at 5:01=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> I haven't had online access since we sold. Gabe L removed our access >>>> and gave the account to corporate. For years though the billing stayed= on >>>> my personal visa which I had to expense each month without a receipt >>>> because that also went to corporate. >>>> I have never paid for Waterloo and that is a totally separate account. >>>> When toronto got their new office billing was set up from corporate so >>>> i was never involved. I am on hold with them but I am really not sure = if >>>> they will give me any information. Does Gabe still work for the compan= y? >>>> How was Waterloo's account been paid all these years without access to >>>> that account? >>>> >>>> On Thu, Jan 23, 2025 at 4:58=E2=80=AFPM Hailey Nguyen >>>> wrote: >>>> >>>>> Hello Cheryl, >>>>> >>>>> The email that we received (the screen s