--0000000000002348e5063725f4ef Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am curious. All after hours calls are now received as voice messages sent to staffing ring groups. Phones are not ringing. Is this going to change? On Mon, Jun 9, 2025 at 11:17=E2=80=AFAM Abby Cnossen = wrote: > Thank you Danielle. > > The on call coordinator will call the office ring group. This will ring t= o > anyone in that ring group who has their 8*8 active and available. > > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > > > On Mon, Jun 9, 2025 at 12:14=E2=80=AFPM Danielle James > wrote: > >> I have added to the on-call schedule the individuals who will be >> covering for MKE through August, so the on-call coordinator knows who to >> reach out to if needed. >> >> Thank you >> >> *Danielle James LPN* >> >> Milwaukee General Manager | TheKey >> >> Mobile: 414-309-4827 >> >> >> >> *Have positive feedback? We'd love to share that with the community: * >> https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZ= meZB1UILA >> >> >> On Fri, Jun 6, 2025 at 12:19=E2=80=AFPM Ashley Alford >> wrote: >> >>> Received. >>> >>> Thanks >>> >>> On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Team, >>>> >>>> Thanks, Abby, for sharing this important update regarding after-hours >>>> client success coverage. >>>> >>>> This new format will ensure our clients connect with their local team >>>> members who understand their specific needs, ultimately leading to a b= etter >>>> experience. >>>> >>>> In addition to this, it's crucial that we respond to all web inquiries >>>> promptly. Please aim to reply within 30 minutes, and ideally within ju= st 5 >>>> minutes. >>>> >>>> I am confident that everyone will continue to deliver exceptional >>>> service to both our current clients and potential new ones. >>>> >>>> Thank you for your attention to this and have a great weekend! >>>> >>>> Tim >>>> >>>> On Fri, Jun 6, 2025 at 12:46=E2=80=AFPM Abby Cnossen >>>> wrote: >>>> >>>>> Hello Team, >>>>> >>>>> Beginning next week on *Monday, June 9, 2025*, each office will be >>>>> responsible for handling all office specific *Client Success=E2=80=93= related >>>>> duties after hours*. Each *General Manager* will designate the team >>>>> member(s) responsible. >>>>> >>>>> *On-call coordinators* will contact the appropriate office via the *o= ffice-wide >>>>> ring group*. If you are on-call, it is *essential that your 8x8 >>>>> account is active and reachable* to ensure smooth communication. >>>>> >>>>> You can find the *ring group phone numbers and members* listed on the= *On-Call >>>>> Calendar *HERE >>>>> under >>>>> the tab labeled *"On-call Email Groups."* Names in *bold* indicate >>>>> the individuals included in the ring group for each office. >>>>> >>>>> Please reach out to your GM directly with any questions or concerns. >>>>> >>>>> Thank you for your attention and co