Re: After-Hours Client Success Coverage – Starting Monday, 6/9/25

--0000000000001bc779063725ec91 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Danielle. The on call coordinator will call the office ring group. This will ring to anyone in that ring group who has their 8*8 active and available. *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com On Mon, Jun 9, 2025 at 12:14=E2=80=AFPM Danielle James wrote: > I have added to the on-call schedule the individuals who will be > covering for MKE through August, so the on-call coordinator knows who to > reach out to if needed. > > Thank you > > *Danielle James LPN* > > Milwaukee General Manager | TheKey > > Mobile: 414-309-4827 > > > > *Have positive feedback? We'd love to share that with the community: * > https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZm= eZB1UILA > > > On Fri, Jun 6, 2025 at 12:19=E2=80=AFPM Ashley Alford > wrote: > >> Received. >> >> Thanks >> >> On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas w= rote: >> >>> Hi Team, >>> >>> Thanks, Abby, for sharing this important update regarding after-hours >>> client success coverage. >>> >>> This new format will ensure our clients connect with their local team >>> members who understand their specific needs, ultimately leading to a be= tter >>> experience. >>> >>> In addition to this, it's crucial that we respond to all web inquiries >>> promptly. Please aim to reply within 30 minutes, and ideally within jus= t 5 >>> minutes. >>> >>> I am confident that everyone will continue to deliver exceptional >>> service to both our current clients and potential new ones. >>> >>> Thank you for your attention to this and have a great weekend! >>> >>> Tim >>> >>> On Fri, Jun 6, 2025 at 12:46=E2=80=AFPM Abby Cnossen >>> wrote: >>> >>>> Hello Team, >>>> >>>> Beginning next week on *Monday, June 9, 2025*, each office will be >>>> responsible for handling all office specific *Client Success=E2=80=93r= elated >>>> duties after hours*. Each *General Manager* will designate the team >>>> member(s) responsible. >>>> >>>> *On-call coordinators* will contact the appropriate office via the *of= fice-wide >>>> ring group*. If you are on-call, it is *essential that your 8x8 >>>> account is active and reachable* to ensure smooth communication. >>>> >>>> You can find the *ring group phone numbers and members* listed on the = *On-Call >>>> Calendar *HERE >>>> under >>>> the tab labeled *"On-call Email Groups."* Names in *bold* indicate the >>>> individuals included in the ring group for each office. >>>> >>>> Please reach out to your GM directly with any questions or concerns. >>>> >>>> Thank you for your attention and cooperation! >>>> >>> -- >>>> *Abby Cnossen* >>>> Manager of Quality and Service >>>> Call or text: 616-271-8243 >>>> TheKey.com >>>> >>> >> >> -- >> >> *Ashley Alford* >> >> CSM/ Caregiver Manager | TheKey >> >> Mobile: 414-704-3806 >> >> >> >> --0000000000001bc779063725ec91 Content-Type: text/html; charset="UT