--000000000000832a6906173e38fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mohamad, This is absolutely ridiculous now. By resetting the password it changed mine and now it doesn't work for me to login. When trying to reset the password it asks for a residential postal code and I now have no idea what address is on file. We need access to our account. Fix this please immediately, Cheryl On Mon, Apr 15, 2024 at 10:20=E2=80=AFAM Timothy Thomas wro= te: > Hi Mohamad, > > We haven't heard back from you. This matter is urgent as we need to secur= e > access to our bank account and remove Steve Darley. Please respond ASAP o= r > provide us with the contact information for someone at RBC who can help. > > Thank you > Tim > > On Tue, Apr 9, 2024 at 12:27=E2=80=AFPM Cheryl Cartwright > wrote: > >> To be clear though, the credit cards were cancelled and the HST bank >> account closed. I think we are waiting to have Steve Darley removed and = Tim >> added to this account. >> >> >> >> On Fri, Apr 5, 2024 at 10:39=E2=80=AFAM Steve Darley wrote: >> >>> Has this been resolved? >>> >>> Thanks >>> Steve >>> >>> >>> On Tue, Feb 13, 2024 at 2:31=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Same, I have a profile. >>>> >>>> On Tue, Feb 13, 2024 at 2:26=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> I am already an RBC client and will have a profile. Let me know if yo= u >>>>> need additional information. >>>>> >>>>> Thanks, >>>>> >>>>> Cheryl >>>>> >>>>> On Tue, Feb 13, 2024 at 3:24=E2=80=AFPM Fayad, Mohamad >>>>> wrote: >>>>> >>>>>> Hi Timothy, >>>>>> >>>>>> >>>>>> >>>>>> Do you and Cheryl have RBC profiles? >>>>>> >>>>>> >>>>>> >>>>>> If not, appreciate sending me below info for each (can be done >>>>>> separately): >>>>>> >>>>>> DOB >>>>>> >>>>>> Employment Status & Occupation >>>>>> >>>>>> Residence Address >>>>>> >>>>>> Email Address >>>>>> >>>>>> Primary Phone number >>>>>> >>>>>> >>>>>> >>>>>> Thanks >>>>>> >>>>>> *Mohamad Fayad* >>>>>> >>>>>> Relationship Manager, Business Markets, RBC Royal Bank l Business >>>>>> Financial Services >>>>>> >>>>>> 51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198 >>>>>> >>>>>> >>>>>> >>>>>> *From:* Timothy Thomas >>>>>> *Sent:* Wednesday, February 7, 2024 12:18 PM >>>>>> *To:* Fayad, Mohamad >>>>>> *Cc:* Cheryl Cartwright ; Steve Darley >>>>> sjdarley@gmail.com> >>>>>> *Subject:* Re: Credit cards - SJD Care Services Inc. >>>>>> >>>>>> >>>>>> >>>>>> [External]/[Externe] >>>>>> >>>>>> >>>>>> Yes we will need these updated. >>>>>> >>>>>> >>>>>> >>>>>> Steve, Thomas Smith and Michael Schantz should be removed. Myself an= d >>>>>> Cheryl added. What documentation do you need to complete this? >>>>>> >>>>>> >>>>>> >>>>>> Thanks >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Feb 7, 2024 at 10:57=E2=80=AFAM Fayad, Mohamad >>>>>> wrote: >>>>>> >>>>>> Hi Cheryl, >>>>>> >>>>>> >>>>>> >>>>>> Both cards were requested to be closed at the same time. Just >>>>>> review