Re: Client: Najwa (Sawaya) Hanna

From
Joey Taylor <joey.taylor@thekey.com>
To
Sumira Suthesan <sumira.suthesan@thekey.com>
CC
Tim Thomas <tthomas@homecareassistance.com>, Timothy Thomas <tt@thekey.com>, Cheryl Cartwright <ccartwright@thekey.com>, Ali Malik <ali.malik@thekey.com>
Date
Wed, 21 Jun 2023 09:33:22 -0400
Folder
INBOX
--00000000000093a0df05fea3d0f9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Sumira!! On Wed, Jun 21, 2023 at 8:33=E2=80=AFAM Sumira Suthesan wrote: > Hi Joey, > > I added the refund amount to the credit card list. > > Thanks, > Sumira > > On Tue, Jun 20, 2023 at 2:14=E2=80=AFPM Joey Taylor > wrote: > >> Hey Sumira, >> >> Exactly, the amount is $444 plus tax (Im guessing that is the $510.49) >> Yes, please refund to the credit card ending in 9528. >> >> Thanks, >> >> On Tue, Jun 20, 2023 at 4:36=E2=80=AFPM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Joey, >>> >>> I do not see any bookings for June. >>> I just want to confirm the amount refunded should be ($510.49--> >>> $37*12hours plus tax)? >>> The amount should be refunded to credit card ending in 9528 right? >>> >>> Thanks, >>> Sumira >>> >>> On Tue, Jun 20, 2023 at 12:10=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> Just confirming everyone saw this email? >>>> >>>> On Mon, Jun 19, 2023 at 1:31=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> We had a no-show with this client on Saturday. The client had pre-pai= d >>>>> 12 hours for this service. We tried to offer a replacement and de-esc= alate >>>>> the situation but the client would like a refund of 12 hours of care = that >>>>> she paid for on her credit card. >>>>> >>>>> Please confirm once this is complete, >>>>> >>>>> Joey Taylor >>>>> >>>>> *Regional Care Solutions Manager* >>>>> >>>>> 514-907-5065 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> >>>> Joey Taylor >>>> >>>> *Regional Care Solutions Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >> >> -- >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > --=20 Joey Taylor *Regional Care Solutions Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000093a0df05fea3d0f9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Sumira!!=C2=A0 = On Wed, Jun 21, 2023 at 8:33=E2=80=AF= AM Sumira Suthesan &lt; sumira= .suthesan@thekey.com &gt; wrote: Hi Joey, I added th= e refund amount to the credit card list. Thanks, Sumira On Tue, Jun 20, 2023 at 2:14=E2=80=AFPM Joey Taylor &l= t; joey.taylor@t= hekey.com &gt; wrote: Hey Sumira, Exactly, the amount is $444 = plus tax (Im guessing that is the=C2=A0 $510.49) Yes, please refund to the credit card ending in 9528. T= hanks,=C2=A0 On Tue, Jun 20, 2023 at 4:36=E2=80=AFPM Sumira Suthesan &= lt; sumira.s= uthesan@thekey.com &gt; wrote: Hi Joey, I do not see= any bookings for June. I just want to confirm the amount refunde= d should be ($510.49--&gt; $37*12hours=C2=A0 plus tax)? The amoun= t should be refunded to credit card ending in 9528 right? Thanks, Sumira = On Tue, Jun 20, 2023 at 12:10=E2=80= =AFPM Joey Taylor &lt; joey.taylor@thekey.com &gt; wrote: Good 

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