--0000000000008bcb3c05fe053f63 Content-Type: multipart/alternative; boundary="0000000000008bcb3b05fe053f62" --0000000000008bcb3b05fe053f62 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aileen, This is great! Thanks for putting this together for us. I'll review it with the team, and we implement the call to action plan. Is there a specific date in the month you will send out this report? I want to integrate this into my 1:1 calls. Kind regards, Chuck On Mon, Jun 12, 2023 at 5:36=E2=80=AFPM Aileen Ruffin = wrote: > Hi Chuck, > > > Our training team will be sending a monthly email to serve as a friendly > reminder of the suggested process to address your office=E2=80=99s caregi= ver daily > shift report for caregivers who report =E2=80=98Bad=E2=80=99 or =E2=80=98= Not Good=E2=80=99 experience. The > following screenshot shows a list of your caregivers whose name comes up = 2 > or more times. Your caregivers' experience and feedback is our call to > action. > > > > Canada > > > > Please confirm if this has been addressed with caregivers based on > playbook: > > > [image: image.png] > > *If we look at the patterns of scores and comments, we can divide these > into three categories. Please feel free to utilize this as a guide by > placing caregiver names (middle column below) next to the category best f= it > (first column) and proceed with following the recommended strategy (third > column).* > > > *Category* Caregiver=E2=80=99s who may fit this description from your rep= ort Recommended > Strategy > Caregiver-Skills Focused: Caregiver is likely a strong caregiver who > needs coaching or support for this particular client (e.g., caregiver nev= er > had our in-house dementia training; caregiver needs hoyer lift training) = (within > 24 hours) Involve the Caregiver Ambassador to provide either in-person > support or virtual coaching. Topics may include > > Please update the care plan appropriately and do this collaboratively wit= h > the caregiver. > Caregiver-Fit Focused: > The client may be a poor fit for this caregiver (e.g., client requires > physical assistance beyond what the caregiver can reasonably provide). > > > Evaluate if the caregiver is otherwise a strong caregiver (re-assign to a > different client with a note not to match with this client again) or a > caregiver who should not be matched with any clients. (within 24 hours) > Involve the Staffing team and Client Success Manager to evaluate if the > care plan truly reflects the client=E2=80=99s needs and what aspects of t= he match > may be problematic. If re-assigning, make sure appropriate documentation = is > completed so the same challenges don=E2=80=99t repeat. > Client-Focused: > The client=E2=80=99s status may have changed, condition may be progressin= g, or > there may be other environmental needs that necessitate office involvemen= t > (e.g., client is suddenly more agitated or experiencing new symptoms) (wi= thin > 24 hours) Involve the