--000000000000e8148a05fe081554 Content-Type: multipart/alternative; boundary="000000000000e8148905fe081553" --000000000000e8148905fe081553 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Chuck! Our plan is to send on the first Friday of each month. Best, Aileen On Tue, Jun 13, 2023 at 11:22 AM Chuck Terlesky wrote: > Hi Aileen, > > This is great! Thanks for putting this together for us. I'll review it > with the team, and we implement the call to action plan. > > Is there a specific date in the month you will send out this report? I > want to integrate this into my 1:1 calls. > > Kind regards, > > Chuck > > On Mon, Jun 12, 2023 at 5:36=E2=80=AFPM Aileen Ruffin wrote: > >> Hi Chuck, >> >> >> Our training team will be sending a monthly email to serve as a friendly >> reminder of the suggested process to address your office=E2=80=99s careg= iver daily >> shift report for caregivers who report =E2=80=98Bad=E2=80=99 or =E2=80= =98Not Good=E2=80=99 experience. The >> following screenshot shows a list of your caregivers whose name comes up= 2 >> or more times. Your caregivers' experience and feedback is our call to >> action. >> >> >> >> Canada >> >> >> >> Please confirm if this has been addressed with caregivers based on >> playbook: >> >> >> [image: image.png] >> >> *If we look at the patterns of scores and comments, we can divide these >> into three categories. Please feel free to utilize this as a guide by >> placing caregiver names (middle column below) next to the category best = fit >> (first column) and proceed with following the recommended strategy (thir= d >> column).* >> >> >> *Category* Caregiver=E2=80=99s who may fit this description from your re= port Recommended >> Strategy >> Caregiver-Skills Focused: Caregiver is likely a strong caregiver who >> needs coaching or support for this particular client (e.g., caregiver ne= ver >> had our in-house dementia training; caregiver needs hoyer lift training)= (within >> 24 hours) Involve the Caregiver Ambassador to provide either in-person >> support or virtual coaching. Topics may include >> >> Please update the care plan appropriately and do this collaboratively >> with the caregiver. >> Caregiver-Fit Focused: >> The client may be a poor fit for this caregiver (e.g., client requires >> physical assistance beyond what the caregiver can reasonably provide). >> >> >> Evaluate if the caregiver is otherwise a strong caregiver (re-assign to = a >> different client with a note not to match with this client again) or a >> caregiver who should not be matched with any clients. (within 24 hours) >> Involve the Staffing team and Client Success Manager to evaluate if the >> care plan truly reflects the client=E2=80=99s needs and what aspects of = the match >> may be problematic. If re-assigning, make sure appropriate documentation= is >> completed so the same challenges don=E2=80=99t repeat. >> Client-Focused: >> The client=E2=80=99s status may have changed, co