--000000000000d268d905e7752bc4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Tim, I recently received my iphone and during set up discovered that unfortunately the screen/display is broken. Attached are images of the display issue. Could you kindly advise what the next step are? Much appreciated. Beth ---------- Forwarded message --------- From: Cody Lookenbill Date: Mon, Aug 29, 2022 at 5:02 PM Subject: Re: Re: iPhone To: Cc: , Hi Matt, I believe this might have to be processed with Tim Thomas since he typically handles the ordering for the phones for Canada. There's a good chance he may be able to get you an RMA/Return & replacement for this phone= . Thanks, Cody Lookenbill On Mon, 29 Aug at 4:22 PM , Matt Vijayan wrote: Copying IT and Isabelle. Best regards, Matt Matt Vijayan Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com (905) 592-0085 TheKey.com [image: TheKey] On Aug 29, 2022, at 4:12 PM, Elizabeth Sparrow wrote: =EF=BB=BF Hi Matt and Megan, Unfortunately the new iphone screen is damaged. Who do I report this to? I have attached photos to show the screen issue. I'm really sorry to be causing so many onboarding issues. --=20 Beth Sparrow Home Care Liaison *Please note my email has changed:* beth.sparrow@TheKey.com (226) 778-4726 TheKey.com [image: TheKey] [image: IMG_7475.jpg][image: IMG_7476.jpg][image: IMG_7477.jpg] 93630:611100 --=20 Beth Sparrow Home Care Liaison *Please note my email has changed:* beth.sparrow@TheKey.com (226) 778-4726 TheKey.com [image: TheKey] --000000000000d268d905e7752bc4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Tim, I recently receiv= ed my iphone and during set up discovered that unfortunately the screen/dis= play is broken.=C2=A0=C2=A0 Attached are images of= the display issue. Could you kindly advise what t= he next step are? Much appreciated. Beth= =C2=A0 = ---------- Forwarded message --------- From: Cody Lookenbill < itsupport@thekey.com > Da= te: Mon, Aug 29, 2022 at 5:02 PM Subject: Re: Re: iPhone To: < mvijayan@thekey.com > Cc: <= ; beth.sparrow@thekey.com >= , < megan.harris@thekey.com > Hi Matt,=C2=A0 I believe this might have to be processed with Tim Thomas = since he typically handles the ordering for the phones for Canada. There= 9;s a good chance he may be able to get you an RMA/Return & replacement= for this phone. Thanks,=C2=A0 Cody Lookenbill On Mon, 29 Aug at 4:22 PM , Matt Vijayan < mvijayan@homecareassistance= .com > wrote: Copying IT and Isabelle.=C2=A0 Best = regards, Matt =C2=A0 <div style=3D"