Thank you Beth.
Tim: We have been asked to connect with you regarding this matter. I wish
this was a bit more simpler process.
Best regards,
Matt
Matt Vijayan
Director of Sales, Canada
*Please note my email has changed:*
mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
(905) 592-0085
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>
On Tue, Aug 30, 2022 at 9:15 AM Elizabeth Sparrow <beth.sparrow@thekey.com>
wrote:
>
> Good morning Tim,
>
> I recently received my iphone and during set up discovered that
> unfortunately the screen/display is broken.
>
> Attached are images of the display issue.
>
> Could you kindly advise what the next step are?
>
> Much appreciated.
> Beth
> ---------- Forwarded message ---------
> From: Cody Lookenbill <itsupport@thekey.com>
> Date: Mon, Aug 29, 2022 at 5:02 PM
> Subject: Re: Re: iPhone
> To: <mvijayan@thekey.com>
> Cc: <beth.sparrow@thekey.com>, <megan.harris@thekey.com>
>
>
> Hi Matt,
>
> I believe this might have to be processed with Tim Thomas since he
> typically handles the ordering for the phones for Canada. There's a good
> chance he may be able to get you an RMA/Return & replacement for this phone.
>
> Thanks,
>
> Cody Lookenbill
>
>
> On Mon, 29 Aug at 4:22 PM , Matt Vijayan <mvijayan@homecareassistance.com>
> wrote:
> Copying IT and Isabelle.
>
> Best regards,
>
> Matt
>
> Matt Vijayan
> Director of Sales, Canada
>
> *Please note my email has changed:*
> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
> (905) 592-0085
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
> On Aug 29, 2022, at 4:12 PM, Elizabeth Sparrow <beth.sparrow@thekey.com>
> wrote:
>
>
> Hi Matt and Megan,
>
> Unfortunately the new iphone screen is damaged. Who do I report this to?
>
> I have attached photos to show the screen issue.
>
> I'm really sorry to be causing so many onboarding issues.
> --
> Beth Sparrow
> Home Care Liaison
> *Please note my email has changed:*
> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
> (226) 778-4726
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
> [image: IMG_7475.jpg][image: IMG_7476.jpg][image: IMG_7477.jpg]
>
> 93630:611100
>
>
> --
> Beth Sparrow
> Home Care Liaison
> *Please note my email has changed:*
> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
> (226) 778-4726
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>