--0000000000001ad50805ec91fa17 Content-Type: text/plain; charset="UTF-8" Also a good point. It would be helpful to have another layer but you know that will never happen. *Cathy Goffredo* Regional Director PA & NJ C. 267-406-5844 *Note my new email address:cathy.goffredo@TheKey.com* *TheKey.com * [image: TheKey] On Thu, Nov 3, 2022 at 10:39 AM Kim Kranwinkel wrote: > One challenge we are facing is that now the client isn't answering the > calls from the RCSM because they think it is about their bill! > > As much as they are the main contact it would benefit to have a > liaison for billing issues that is a separate person from RCSM and billing. > Kimberly Kranwinkel > Regional Operations Director > *Please note my email has changed:* > kimberly.kranwinkel@TheKey.com > (301) 767-6622 > TheKey.com > [image: TheKey] > > > On Thu, Nov 3, 2022 at 10:35 AM Kimberly Guerci > wrote: > >> Client Success managers usually handle this issue but with RNs it can be >> a sticky situation. I think the Regional Client Success manager should >> review any billing issues and then work with the appropriate person on the >> team to get it fixed. Are there specific issues that are not being >> addressed? >> >> On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo > catherine.goffredo@thekey.com> wrote: >> >>> Hello my fellow colleagues.... >>> >>> Happy Thursday! >>> >>> Need some input. I was told yesterday that Client Success Regional >>> Managers should not be handling billing issues. So if they don't handle >>> billing issues, who is supposed to own that client issue? Billing sends the >>> email to me and my RN Client Success Manager. >>> >>> I was also told they recently updated the Client Success job >>> descriptions. Is that true? The last version I have was from May. >>> >>> *Cathy Goffredo* >>> Regional Director PA & NJ >>> C. 267-406-5844 >>> >>> *Note my new email address:cathy.goffredo@TheKey.com* >>> *TheKey.com * >>> [image: TheKey] >>> >> --0000000000001ad50805ec91fa17 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Also a good point. It would be helpful=C2=A0to have anothe= r layer but you know=C2=A0that will never happen.=C2=A0 Cathy Goffredo Regional Director PA & NJ C. 267-406-5844 Note my= new email address: cathy.goffredo@TheKey.com TheKey.com =C2=A0 = On Thu, Nov 3, 2022 at 10:39 AM Kim Kr= anwinkel < kimberly.kra= nwinkel@thekey.com > wrote: One challenge we are facing is that now = the client isn't answering the calls from the RCSM because they think i= t is abou