Re: Regional Client Success Managers

--00000000000098f43505ec91eb43 Content-Type: text/plain; charset="UTF-8" One challenge we are facing is that now the client isn't answering the calls from the RCSM because they think it is about their bill! As much as they are the main contact it would benefit to have a liaison for billing issues that is a separate person from RCSM and billing. Kimberly Kranwinkel Regional Operations Director *Please note my email has changed:* kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com [image: TheKey] On Thu, Nov 3, 2022 at 10:35 AM Kimberly Guerci wrote: > Client Success managers usually handle this issue but with RNs it can be a > sticky situation. I think the Regional Client Success manager should > review any billing issues and then work with the appropriate person on the > team to get it fixed. Are there specific issues that are not being > addressed? > > On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo catherine.goffredo@thekey.com> wrote: > >> Hello my fellow colleagues.... >> >> Happy Thursday! >> >> Need some input. I was told yesterday that Client Success Regional >> Managers should not be handling billing issues. So if they don't handle >> billing issues, who is supposed to own that client issue? Billing sends the >> email to me and my RN Client Success Manager. >> >> I was also told they recently updated the Client Success job >> descriptions. Is that true? The last version I have was from May. >> >> *Cathy Goffredo* >> Regional Director PA & NJ >> C. 267-406-5844 >> >> *Note my new email address:cathy.goffredo@TheKey.com* >> *TheKey.com * >> [image: TheKey] >> > --00000000000098f43505ec91eb43 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable One challenge we are facing is that now the client isn&#39= ;t answering the calls from the RCSM because they think it is about their b= ill!=C2=A0 As much as they are the main contact it would= benefit to have a liaison=C2=A0for billing issues that is a separate=C2=A0= person from RCSM and billing. Kimberly Kranwinkel Regional Operations Director Please note my email has changed: kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com = On Thu, Nov= 3, 2022 at 10:35 AM Kimberly Guerci &lt; kguerci@thekey.com &gt; wrote: <blockquote class=3D"gmail_q= uote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,2= 04);padding-