--00000000000042b00805e4fa0467 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Kerry, Here is the record of communications with Teruo Kawamura. Hope this will help you. Please review his caregiver portal and Mr. Noda's client portal in Clearcare if you would like. - 2/11/2022: Interview - 2/12/2022: Orientation - 2/23/2022: Meeting - 3/21/2022: Teruo started working for a male client, Mr. Noda who requested a male caregiver on 3/21/2022. Teruo worked until Mr. Noda we= nt to ER on 5/2/2022. (Mr. Noda went to SNF on 5/4/2022 and RCFE on 6/17/2022. He passed away peacefully in the 4th week of July, 2022.) - 5/11/2022: Naomi had a meeting with Teruo in person to help him access his paychex account. *Informed him that we had no jobs available for him. He would like to wait for the next opportunity.* - 6/2/2022 and 6/15/2022: Naomi had a meeting with Teruo in person to give him extra help to access his paychex account. * Informed him that we had no jobs available for him. He would like to wait for the next opportunity.* - 7/1/2022: Tomomi followed up on the Caregiver Connect app via email. - 1st week of July: Naomi spoke with Teruo regarding paychex and job availability. *Informed him that we had no jobs available for him. He would like to wait for the next opportunity.* - 7/29/2022: Naomi spoke with Teruo. *Informed him that we have no jobs available for him. He would like to wait for the next opportunity.* Thank you. Best regards, On Fri, Jul 29, 2022 at 1:24 PM wrote: > Hi Tim / Araceli / Yukari, > > > > Can you please reach out to the CGs below: Melissa Austin for Riverside > and Teruo Kawamura for Millenia. Let me know how you addressed their > concerns and the outcome? > > > > > > *Southwest* > > *Riverside* > > *7/22/22 8:32 AM* > > *Go to Response > * > > *5* > > *Reason for CG NPS Score* > > Well lots of confusion a new change every week no one communicates and we > have not one incentive not a paid birthday off most of us don=E2=80=99t g= et a > chance to work holidays so we don=E2=80=99t receive that only some people= recieve > extra pay to cover a shift I never have we recieve no bonuses has had gon= e > up but our return mileage doesn=E2=80=99t match up we still have to pay o= ut of > pocket I think some appreciation is needed o know I don=E2=80=99t feel it > > *Caregiver Name (Optional)* > > Melissa austin > > *Southwest* > > *Reason for CG NPS Score* > > > *There is no job now. I have been waiting for next job to do.If this > situation continues on and on, I have to find out another job.* > > *Caregiver Name (Optional)* > > *Teruo Kawamura* > > > > Thanks, > > > > Kerry > > > > *From:* Melissa Reyes > *Sent:* Friday, July 29, 2022 9:52 AM > *To:* Kerry Sirkka > *Cc:* Aileen Ruffin ; Alex Hodges ahodges@thekey.com>; Angie Markwell ; Keri > Thrush ; Melissa Reyes melissa.reyes@homecareassistance.com>; Sandi Gunnett ; > Sky Cross > *Subject:* Re: Weekly Caregiver Exceptions Report > > > > Yukari