--000000000000d91e250602e40c77 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have cancelled my time off this week. Thanks On Mon, Aug 14, 2023 at 10:14=E2=80=AFAM Chuck Terlesky wrote: > Hi Joey, > > To make you aware, If you want to have NO messages going to voice mail - > we might need to add another person to Calgary/Winnipeg as Shawntel and > Brian also have scheduled vacation this week. I would suggest Chandani an= d > then Shyanne. > > Let me know what you think, > Chuck > > > > On Mon, Aug 14, 2023 at 9:04=E2=80=AFAM Shawntel Sousa wrote: > >> Hi, >> >> Calgary and Winnipeg will run into some issues as well. >> I am off on Friday and Brian is off Wednesday to Friday this week. >> >> I didn't know until Friday last week that Dennis and Brian had time off >> this week, my day has been planned for over a month now and I cannot >> change. I know Chuck is the primary but just making you aware there won'= t >> be a back-up. >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Mon, Aug 14, 2023 at 8:39=E2=80=AFAM Sharon Speirs wrote: >> >>> Hi Joey-We will do our best but we are down two schedulers today and I >>> am not available Wednesday afternoon . I did not know Dennis was away t= his >>> week so could not make alternative plans , so we will call back any >>> voicemails ,if indeed that happens. >>> It will be fine but want you aware. >>> Sharon >>> >>> >>> On Mon, Aug 14, 2023 at 6:31 AM Joey Taylor >>> wrote: >>> >>>> Good Morning, >>>> >>>> Dennis will be on vacation this week. I will also be off from >>>> Wednesday to Friday as well as won't be available for intakes today. W= e >>>> will need to be a lot more diligent with leads/calls than the last tim= e he >>>> went on vacation.* NO calls are expected to go to voicemail*. After >>>> speaking with Tim, the following people are the *only *ones included >>>> in the ring group and are responsible for *all* inquiries to be done >>>> in the format below. >>>> >>>> *Calgary: * >>>> Primary: Chuck >>>> Backup: Shawntel >>>> >>>> *Winnipeg: * >>>> Primary: Brian >>>> Backup: Chuck >>>> >>>> *Vancouver:* >>>> Primary: Sharon >>>> Backup: Cathy >>>> >>>> Here is the format that all calls should be entered in: >>>> *Caller Name:* >>>> *Caller Phone Number:* >>>> *Caller Email Address:* >>>> *Client Name:* >>>> *Client Age:* >>>> *Client Address:* >>>> *Condition (primary diagnosis):* >>>> *Mobility Status (Wheelchair, Walker, etc) :* >>>> *Cognitive (Signs of Dementia and Alzheimer's):* >>>> *Potential Schedule:* >>>> *Potential Start Of Care:* >>>> *Quoted Price:* >>>> *Hear about us*: >>>> *Lead or Opportunity:* >>>> Lead =3D Anyone looking for a homecare company >>>> Opportunity =3D >>>> >>>> 1. Looking for homecare >>>> 2. Financially Qualified (Can afford us) >>>> 3. In our Geography