--00000000000053b3e90602e3846a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, To make you aware, If you want to have NO messages going to voice mail - we might need to add another person to Calgary/Winnipeg as Shawntel and Brian also have scheduled vacation this week. I would suggest Chandani and then Shyanne. Let me know what you think, Chuck On Mon, Aug 14, 2023 at 9:04=E2=80=AFAM Shawntel Sousa = wrote: > Hi, > > Calgary and Winnipeg will run into some issues as well. > I am off on Friday and Brian is off Wednesday to Friday this week. > > I didn't know until Friday last week that Dennis and Brian had time off > this week, my day has been planned for over a month now and I cannot > change. I know Chuck is the primary but just making you aware there won't > be a back-up. > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Mon, Aug 14, 2023 at 8:39=E2=80=AFAM Sharon Speirs wrote: > >> Hi Joey-We will do our best but we are down two schedulers today and I a= m >> not available Wednesday afternoon . I did not know Dennis was away this >> week so could not make alternative plans , so we will call back any >> voicemails ,if indeed that happens. >> It will be fine but want you aware. >> Sharon >> >> >> On Mon, Aug 14, 2023 at 6:31 AM Joey Taylor >> wrote: >> >>> Good Morning, >>> >>> Dennis will be on vacation this week. I will also be off from >>> Wednesday to Friday as well as won't be available for intakes today. We >>> will need to be a lot more diligent with leads/calls than the last time= he >>> went on vacation.* NO calls are expected to go to voicemail*. After >>> speaking with Tim, the following people are the *only *ones included in >>> the ring group and are responsible for *all* inquiries to be done in >>> the format below. >>> >>> *Calgary: * >>> Primary: Chuck >>> Backup: Shawntel >>> >>> *Winnipeg: * >>> Primary: Brian >>> Backup: Chuck >>> >>> *Vancouver:* >>> Primary: Sharon >>> Backup: Cathy >>> >>> Here is the format that all calls should be entered in: >>> *Caller Name:* >>> *Caller Phone Number:* >>> *Caller Email Address:* >>> *Client Name:* >>> *Client Age:* >>> *Client Address:* >>> *Condition (primary diagnosis):* >>> *Mobility Status (Wheelchair, Walker, etc) :* >>> *Cognitive (Signs of Dementia and Alzheimer's):* >>> *Potential Schedule:* >>> *Potential Start Of Care:* >>> *Quoted Price:* >>> *Hear about us*: >>> *Lead or Opportunity:* >>> Lead =3D Anyone looking for a homecare company >>> Opportunity =3D >>> >>> 1. Looking for homecare >>> 2. Financially Qualified (Can afford us) >>> 3. In our Geography (we service location) >>> >>> >>> Please *slack me privately* with this filled-out format after every >>> call you do and I will enter it at night into SalesForce and set an >>> appropriate follow-up date if it is an opportu