--0000000000003b03b20617924052 Content-Type: multipart/alternative; boundary="0000000000003b03b00617924051" --0000000000003b03b00617924051 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Lito! On Fri, May 3, 2024 at 12:59=E2=80=AFPM Lito Delapena wrote: > Good Afternoon All, > > Happy Friday! > > All remaining Montreal clients have been sent the Go-live email blast. > Please note that we will be sending a 2nd round of Go-Live emails this > upcoming Monday 5/6/2024. > > Please let me know if you have any questions > > Thank you, > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Fri, May 3, 2024 at 7:43=E2=80=AFAM wrote: > >> Hi Joey >> >> >> >> We can set them all up to receive invoices if you think neither will be >> upset by getting them. The only somewhat tricky part is picking the Paye= r, >> is there a primary contact you talk to in the list for each below? If no= t >> we can just pick one and let it flush itself out. >> >> >> >> >> >> Kind regards- >> >> >> >> Elizabeth Clark >> >> Director >> >> CI & Transformation >> >> Long Term Care Insurance Onboarding >> >> Collections >> >> Billing Help Desk >> >> >> >> *TheKey* >> >> Office|Cell : 619-822-4855 >> >> eclark@thekey.com >> >> >> >> *TheKey.com * >> >> >> >> [image: TheKey] >> >> >> >> >> >> >> >> >> >> >> >> >> >> *From:* Joey Taylor >> *Sent:* Friday, May 3, 2024 6:37 AM >> *To:* Timothy Thomas >> *Cc:* Alyson Rohane ; Lito Delapena > lito.delapena@thekey.com>; eclark@thekey.com; Laszlo Kovacs > laszlo.kovacs@thekey.com>; gerard.draetta@thekey.com >> *Subject:* Re: CAD Email #1 Communication - 04/19/2024 >> >> >> >> Good Morning, >> >> >> >> I was discussing this with Tim and I believe none of the Montreal client= s >> will be accurate with the "primary contact" as this was never informatio= n >> we collected in the past as multiple family members were able to get acc= ess >> to billing. This may end up being a bigger issue. Perhaps we can collect >> this information when we send out communication concerning VersaPay? >> >> Thank you, >> >> >> >> On Thu, May 2, 2024 at 9:29=E2=80=AFAM Timothy Thomas wr= ote: >> >> Joey, please email each account individually. Let them know we need 1 >> primary email address for access to our Versapay portal and which accoun= t >> we should use. >> >> >> >> @Alyson Rohane once set up, the other >> accounts will receive the invoice as well, correct? >> >> >> >> On Wed, May 1, 2024 at 7:58=E2=80=AFPM Alyson Rohane >> wrote: >> >> Hey, @Joey Taylor and @Timothy Thomas >> can you please confirm the primary contact for each >> customer? >> >> >> >> Hi, @Lito Delapena can you please confirm >> when you have sent out the remaining emails to Montreal? >> >> >> >> *1. Chateau Sur Le Lac Residence: * >> info@chateausurlelac.com >> nurses@chateausurlelac.com >> dsi@chateausurlelac.com >> *2. Er