--000000000000e2ff2205e197c9ce Content-Type: multipart/alternative; boundary="000000000000e2ff2105e197c9cd" --000000000000e2ff2105e197c9cd Content-Type: text/plain; charset="UTF-8" Hi Lindsey, Please see the alert below from Medallia that has mentioned billing. Due to potential limitations with your access in Medallia (will be resolved early next week), the information from the link has been provided in the screenshot. Please don't hesitate to reach out if you have any questions. [image: Screen Shot 2022-06-16 at 2.58.43 PM.png] Thank you, ---------- Forwarded message --------- From: Medallia Date: Thu, Jun 16, 2022 at 1:37 AM Subject: Please Review: Billing Mentioned In Comment To: Winnipeg West , Winnipeg West , Winnipeg West , Winnipeg West , Winnipeg West , Winnipeg West , Winnipeg West , Winnipeg West Devora "Dev" Chepil mentioned billing in their comment. Business Unit: Winnipeg Customer Segment: Elephant Comments: I have stayed with this company because of two caregivers. Unfilled shifts. Phone calls not returned. Constant erroneous errors on billing. Staff not matched well with client. New staff unable or unwilling to read and follow written directions. When new staff are provided they do not have an basic understanding of the job. Often Not provided with overlap training for new staff. Staff that take training modules often have to use a smart phone to do the training. Value for cost not worth the money spent. Please click here to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=111656 --000000000000e2ff2105e197c9cd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lindsey, Please see the alert below = from Medallia that has mentioned=C2=A0billing. Due to potential limitations= with your access in Medallia (will be resolved early next week), the infor= mation from the link has been provided in the screenshot. Please don't = hesitate to reach out if you have any questions.=C2=A0 = Thank y= ou, ---------- Forwarded message --------- From: Medallia < noreply@app.medall= ia.com > Date: Thu, Jun 16, 2022 at 1:37 AM Subject: Ple= ase Review: Billing Mentioned In Comment To: Winnipeg West < ahodges@thekey.com >= , Winnipeg West < kthrush@thekey.com >, Winnipeg West < lcastaneda@thekey.com >, Winnipeg West= < eclark@thekey.c= om >, Winnipeg West < lito.delapena@homecareassistance.com >, = Winnipeg West < sdaoust@homecareassistance.com >, Winnipeg West < jdisaia@thekey.com &g= t;, Winnipeg West < dbenavides@homecareassistance.com > Devora "Dev" Chepil mentioned billing in their comment. = Business Unit: Winnipeg Customer Segment: Elephant Comments: I have stayed with this company because of two caregivers. Unfilled shifts. Phone calls not returned. Constant erroneous errors on bil= ling. Staff not matched well with client. New staff unable or unwilling to = read and follow written