--0000000000001115070617e26bf4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Alexa, is the uptick that you are observing to the Montreal English site or the Montreal French site? Steve/Terrence, we are unable to zero in by channel on the server logs. If Legal approves this Marketing request, then we will need to provide *all* IP addresses to whichever Montreal site that Alexa is requesting regardless of whether they clicked on an ad for the last two months. Thanks, Phil On Tue, May 7, 2024 at 3:39=E2=80=AFPM Alexa Graziani wrote: > Hi Steve, > > I have a specific action item for discussion on our call tomorrow > regarding this Google Ads concern. Google Support has requested weblogs o= f > IP addresses to investigate our claims further. I'd like to obtain legal > approval for IT to pull these logs from March 1st - April 30th (the month= s > we're asking Google Support to investigate). > > The business purpose is to launch an investigation of invalid interaction > activity per Google's support article > , which sa= ys > "There are many common reasons for increased traffic that don't involve > invalid interactions. However, if you suspect that your account is indeed > affected by invalid interaction activity, we'll investigate your account.= " > Ideally, we will get "credited for any invalid interaction that escaped o= ur > automated detection in the past 2 months" since Google states this is > possible in their support article as well. > > Sincerely, > > On Wed, May 1, 2024 at 3:36=E2=80=AFPM Alexa Graziani > wrote: > >> Hi Steve and Tim, >> >> Heads up I'm adding Reyna, who we're working with for PPC efforts, to th= e >> call as well. >> >> The context is that we seem to be getting a lot of traffic from masked I= P >> addresses that all submit forms or make calls saying they are looking fo= r >> work and heard about us on Facebook (even though they came through the p= aid >> ads). Because they have masked IP addresses, our current >> targeting/exclusion settings are not excluding them. >> >> I just spoke to my Google rep and she recommends putting in a support >> ticket to have them launch an investigation to see if we can get this >> traffic labeled as invalid. She said it is unlikely Google will be able = to >> refund us but at least they may be able to help us mitigate the effects = in >> the future. I will connect with our agency to kick this off. Then we can >> connect on Monday to see if there's anything else we can pursue around t= his. >> >> Sincerely, >> >> On Wed, May 1, 2024 at 12:54=E2=80=AFPM Steve Koyanagi >> wrote: >> >>> Alexa, can you schedule a call so I can get all the background? Thanks. >>> >>> On Wed, May 1, 2024 at 12:24=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Steve, >>>> >>>> Alexa and I have observed a significant uptick in caregiver >>>> applications from our Google Ads, particularly in Montreal. Unfortunat= ely, >>>> these applications are not genuine, featuring invalid con