RE: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices not being paid

This is a multipart message in MIME format. ------=_NextPart_000_04CF_01D9816E.0E77FAF0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Edie & Michelle- =20 Would you be able to spend some time w/Ali & the office to ensure this = clients invoices are corrected? If this one is VA, they should have an = authorization so none of the invoices are sent to the client.=20 =20 Thank you- =20 Elizabeth Clark=20 Sr. Manager, Continuous Improvement=20 TheKey =20 =20 =20 From: Ali Malik =20 Sent: Tuesday, May 2, 2023 6:26 AM To: eclark@thekey.com Cc: Timothy Thomas Subject: Re: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo / = Invoices not being paid =20 Hey Elizabeth, =20 Yes this client is on our Veterans Affair program. We are submitting = monthly forms to VA and getting money 30-60days from submission.=20 We submitted month of March. Month of April will be submitted this week. =20 thank you =20 On Tue, May 2, 2023 at 8:11=E2=80=AFAM > wrote: Hello Ali & Tim- =20 We=E2=80=99re hearing this client does not pay us direct, but is paid by = the VA? Is this accurate?=20 =20 Elizabeth Clark=20 Sr. Manager, Continuous Improvement=20 TheKey =20 =20 =20 From: TheKey Support = >=20 Sent: Monday, May 1, 2023 1:30 PM To: jose.morales@thekey.com ; = eclark@thekey.com =20 Subject: Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices = not being paid =20 Hi ,=20 Lito Delapena added a note and wants you to have a look. Ticket URL: https://hca.freshdesk.com/helpdesk/tickets/232771=20 Subject:=20 147009 John "Jack" Kokotailo / Invoices not being paid Requester: 147009 John Jack Kokotailo=20 Note Content:=20 Hi Elizabeth, =20 Jose received a phone call from a clients POA who is advising that the = VA of Canada pays for their invoices, Would this auth set up be similar = to how our US clients are set and should Jose consult with Ali first or = would Edie with specialty invoicing be involved at all? 232771:611100=20 =20 --=20 Ali Malik Manager - Financial Operations=20 =20 ------=_NextPart_000_04CF_01D9816E.0E77FAF0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Edie &amp; = Michelle- &nbsp; Would you be able to spend some time w/Ali &amp; the = office to ensure this clients invoices are corrected? If this one is VA, = they should have an authorization so none of the invoices are sent to = the client. &nbsp; Thank you- &nbsp; Elizabeth&nbsp;Clark&nbsp; <p = class=3DMsoNormal