--0000000000007115aa05e27feb60 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning Cathy! I will give you a call in a little bit I have some thoughts around this that may be helpful. On Tue, Jun 28, 2022 at 6:27 AM Cathy Goffredo wrote: > Thanks Angie. I do have the metrics for individual bonus and that is > definitely the means to measure and push them to become rockstars. > > For example in NJ, there has been a lot of discussion about # of clients > one staffing specialist can manage. I wanted to see what others use as an > example to help set them up for success. > > Cathy Goffredo > Regional Director PA & NJ > TheKey > > On Jun 28, 2022, at 1:43 AM, Angie Markwell angie.markwell@homecareassistance.com> wrote: > > =EF=BB=BFWe have that metrics - check bonus plan for individual contribut= ors and > that is the expectation. Based on shifts and there is a minimum, average > and then exceptional levels. Let me know if don=E2=80=99t have. > > Sent from Angie's iPhone > > On Jun 27, 2022, at 5:54 PM, Cathy Goffredo > wrote: > > =EF=BB=BF > Hello, > > I hope this email finds all of you well. I am reaching out to my > colleagues in the NE and SE regions looking for some feedback. As you kno= w > we are in the middle of rolling out the new SOM. Overall, it is going wel= l. > We continue to learn something every day as we embrace a new way to manag= e > our daily operation. > > It is no surprise to any of us that staffing can be challenging and > finding the right staffing specialist is critical. We are currently worki= ng > on metrics for staffing specialists and finding ways to maximize their > output to be sure we are getting the most value from each SM. I know the= re > is no exact science to determine the volume that one staffing specialist > person can manage. Some use shifts/hours and some use # of clients. It al= so > depends on the type of client, live-in or hourly, etc. > > Would you all be so kind and share with me what metric you use for your > staffing managers/specialists? How many clients can one SM handle? And if > you don't use clients, then how many shifts/hours is manageable? I know > each area is different and client demographics are different but it would > help give me and my team a guideline to use as we move forward with the S= OM. > > Thank you all in advance for your help. Hopefully the information shared > is helpful to others as well. > > *Cathy Goffredo* > Regional Director PA & NJ > C. 267-406-5844 > > *Note my new email address:cathy.goffredo@TheKey.com* > *TheKey.com * > [image: TheKey] > > -- Kimberly Guerci Regional Director of Operations *Please note my email has changed:* kguerci@TheKey.com (347) 924-3304 TheKey.com [image: TheKey] --0000000000007115aa05e27feb60 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning Cathy! I will give you a call in a little bit I have some thou= ghts around this that may be helpful. On Tue, Jun 28, 2022 at