--Apple-Mail-9CED4F13-5734-47F7-8A27-BE3E15CAEF33 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Angie. I do have the metrics for individual bonus and that is definit= ely the means to measure and push them to become rockstars.=20 For example in NJ, there has been a lot of discussion about # of clients one= staffing specialist can manage. I wanted to see what others use as an examp= le to help set them up for success.=20 Cathy Goffredo Regional Director PA & NJ TheKey > On Jun 28, 2022, at 1:43 AM, Angie Markwell wrote: >=20 > =EF=BB=BFWe have that metrics - check bonus plan for individual contributo= rs and that is the expectation. Based on shifts and there is a minimum, aver= age and then exceptional levels. Let me know if don=E2=80=99t have. >=20 > Sent from Angie's iPhone >=20 >>> On Jun 27, 2022, at 5:54 PM, Cathy Goffredo wrote: >>>=20 >> =EF=BB=BF >> Hello, >>=20 >> I hope this email finds all of you well. I am reaching out to my colleagu= es in the NE and SE regions looking for some feedback. As you know we are in= the middle of rolling out the new SOM. Overall, it is going well. We contin= ue to learn something every day as we embrace a new way to manage our daily o= peration. >>=20 >> It is no surprise to any of us that staffing can be challenging and findi= ng the right staffing specialist is critical. We are currently working on me= trics for staffing specialists and finding ways to maximize their output to b= e sure we are getting the most value from each SM. I know there is no exact= science to determine the volume that one staffing specialist person can man= age. Some use shifts/hours and some use # of clients. It also depends on the= type of client, live-in or hourly, etc. >>=20 >> Would you all be so kind and share with me what metric you use for your s= taffing managers/specialists? How many clients can one SM handle? And if you= don't use clients, then how many shifts/hours is manageable? I know each a= rea is different and client demographics are different but it would help giv= e me and my team a guideline to use as we move forward with the SOM. >>=20 >> Thank you all in advance for your help. Hopefully the information shared i= s helpful to others as well.=20 >>=20 >> Cathy Goffredo >> Regional Director PA & NJ >> C. 267-406-5844 >>=20 >> Note my new email address:cathy.goffredo@TheKey.com >> TheKey.com=20 >>=20 --Apple-Mail-9CED4F13-5734-47F7-8A27-BE3E15CAEF33 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Angie. I do have the metrics for ind= ividual bonus and that is definitely the means to measure and push them to b= ecome rockstars. For example in NJ, there has been a= lot of discussion about # of clients one staffing specialist can manage. I w= anted to see what others use as an example to help set them up for success.&= nbsp; Cathy Goffredo Regional Direct= or PA & NJ TheKey On Jun 28, 2022, at 1:43 AM, Angie Markwell <