----==_mimepart_67a9fe374ca77_4bf3fa6d4350f382806066a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Morning, I am following up on my last inquiry. I see that new do= cuments were uploaded, thank you! However, now we have another issue. The= person whose payment information was provided on the PAF is not the pers= on who signed the document. In order to be compliant with our legal an= d payment processing policies, we will need to obtain a PAF that has the = signature of the person whose payment information is provided, authorizin= g us to charge their account. Alternatively, we will need proof that the = signer is authorized to use the provided payment information. This can be= verified by having the signer listed on the account (e.g., by providing = a voided check) or by submitting a copy of a POA granting the signer auth= ority to use the payment information. Without formal documentation ve= rifying this authorization, we will be in violation of PCI compliance sta= ndards. This exposes us to potential security risks and leaves us vulnera= ble if the client decides to dispute any charges. Without proof of author= ization, we would be unable to properly defend against such claims, which= could result in significant legal and financial consequences. Given = that this client has been under care since December 21st, it is becoming = increasingly critical. Please let me know if you have any questions or ne= ed further clarification. Thank you! DeAnna Brown ltci@thekey.com Lo= ng Term Care Insurance Customer Service - (855)-205-8007 Long Term Care I= nsurance Fax - (813) 693-5625 Billing@thekey.com 866-226-1702 = = On Tue, 4 Feb at 9:57 AM , DeAnna Brown w= rote: = = Hello, = = I see that new documents were uploaded, thank you! However, now we have = another issue. The person whose payment information was provided on the P= AF is not the person who signed the document. = = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will need proof that the signer is authorized to use th= e provided payment information. This can be verified by having the signer= listed on the account (e.g., by providing a voided check) or by submitti= ng a copy of a POA granting the signer authority to use the payment infor= mation. = = Without formal documentation verifying this authorization, we will be in= violation of PCI compliance standards. This exposes us to potential secu= rity risks and leaves us vulnerable if the client decides to dispute any = charges. Without proof of authorization, we would be unable to properly d= efend against such claims, which could result in significant legal and fi= nancial consequences. = = Given that this client has been under care since December 21st, it is be= coming increasingly critical. Please let me know