--000000000000dcc03b062dca4401 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning DeAnna Yes, I am actively following up on this matter. I have sent another email to Frank this morning and I will see Magda this week. I will ask her to sign it if I cannot get in contact with Frank. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Mon, Feb 10, 2025 at 8:25=E2=80=AFAM DeAnna Brown wrote: > Good Morning, > > I am following up on my last inquiry. I see that new documents were > uploaded, thank you! However, now we have another issue. The person whose > payment information was provided on the PAF is not the person who signed > the document. > In order to be compliant with our legal and payment processing policies, > we will need to obtain a PAF that has the signature of the person whose > payment information is provided, authorizing us to charge their account. > Alternatively, we will need proof that the signer is authorized to use th= e > provided payment information. This can be verified by having the signer > listed on the account (e.g., by providing a voided check) or by submittin= g > a copy of a POA granting the signer authority to use the payment > information. > > Without formal documentation verifying this authorization, we will be in > violation of PCI compliance standards. This exposes us to potential > security risks and leaves us vulnerable if the client decides to dispute > any charges. Without proof of authorization, we would be unable to proper= ly > defend against such claims, which could result in significant legal and > financial consequences. > > Given that this client has been under care since December 21st, it is > becoming increasingly critical. Please let me know if you have any > questions or need further clarification. > > Thank you! > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Tue, 4 Feb at 9:57 AM , DeAnna Brown wrote: > Hello, > > I see that new documents were uploaded, thank you! However, now we have > another issue. The person whose payment information was provided on the P= AF > is not the person who signed the document. > In order to be compliant with our legal and payment processing policies, > we will need to obtain a PAF that has the signature of the person whose > payment information is provided, authorizing us to charge their account. > Alternatively, we will need proof that the signer is authorized to use th= e > provided payment information. This can be verified by having the signer > listed on the account (e.g., by providing a voided check) or by submittin= g > a copy of a POA granting the signer authority to use the payment > information. > > Without formal documentation verifying this authorization, we will be i