--0000000000000b75ba05f5ed0593 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Quite welcome - Happy Thursday :) On Thu, Mar 2, 2023 at 7:57=E2=80=AFAM Charles Terlesky wrote: > Hi Erica, > > This is excellent information - I will pass this information to our > Ambassador team, who can begin cleaning up some of the Clear Care profile= s > to remove some of these issues. I am gathering examples for ticket > follow-up and should have this to you by the end of the day. > > I appreciate all of the assistance with these issues. > > Regards, > Chuck > > On Thu, Mar 2, 2023 at 8:17=E2=80=AFAM Timothy Thomas wro= te: > >> Thank you for the clarifications Erica & Amy. >> >> Have a great day >> Tim >> >> On Thu, Mar 2, 2023 at 9:26=E2=80=AFAM Amy Freeman = wrote: >> >>> Good Morning, >>> >>> Vancouver is not seeing any data with regards to the Looking for Work >>> because the Caregiver profiles in clear care do not have an entry in th= e >>> external id field. We store this data using the employee ID (which shou= ld >>> be input in the external ID field) and Vancouver Caregivers are blank. = Once >>> this data is updated you will see results on the report. >>> >>> Have a great day! >>> >>> Amy >>> >>> *Amy Freeman* >>> Senior Product Manager >>> (650)722-8247 >>> [image: TheKey] >>> >>> >>> On Wed, Mar 1, 2023 at 1:31=E2=80=AFPM Erica Smith w= rote: >>> >>>> Hi Chuck & Tim, >>>> >>>> Thanks for the time today. Sharing a list of some of the topics we >>>> discussed, and adding in some additional information I have received >>>> following a conversation with Amy Freeman (Product Manager of the app,= CC'd >>>> here!) >>>> >>>> >>>> - *Zero followup to Canadian tickets *- I have found over 100 >>>> tickets submitted from caregivers and office staff in Canada. I spo= t >>>> checked probably 20, and all had a response from support either day= of, or >>>> within 24 hours. If there are specific examples you can provide whe= re the >>>> support team did not reply, please let me know! >>>> - *When a CG is told they are offsite, and must provide info on >>>> their location to clock in, this information doesn't reach anyone* = - >>>> This information is sent via email and text message to the team mem= bers >>>> listed in the 'Primary Care Manager' and 'Scheduler' fields on the = client's >>>> Clear Care profile. If these fields are not filled out, no one will= receive >>>> notifications. There is also a report >>>> >>>> in AP that highlights this information >>>> - *No one is receiving PPE requests: *This information is sent via >>>> email and text message to the team members listed in the 'Primary C= are >>>> Manager' and 'Scheduler' fields on the client's Clear Care profile.= If >>>> these fields are not filled out, no one will receive notifications.= There >>>> is also a report >>>> >>>> in AP that highlights this information: 'Requested Supplies' field = within >>>> the 'Client Shift Summary' report. >>>> - *# in Location popu