--0000000000007994b705f5ece1a2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Erica, This is excellent information - I will pass this information to our Ambassador team, who can begin cleaning up some of the Clear Care profiles to remove some of these issues. I am gathering examples for ticket follow-up and should have this to you by the end of the day. I appreciate all of the assistance with these issues. Regards, Chuck On Thu, Mar 2, 2023 at 8:17=E2=80=AFAM Timothy Thomas wrote= : > Thank you for the clarifications Erica & Amy. > > Have a great day > Tim > > On Thu, Mar 2, 2023 at 9:26=E2=80=AFAM Amy Freeman = wrote: > >> Good Morning, >> >> Vancouver is not seeing any data with regards to the Looking for Work >> because the Caregiver profiles in clear care do not have an entry in the >> external id field. We store this data using the employee ID (which shoul= d >> be input in the external ID field) and Vancouver Caregivers are blank. O= nce >> this data is updated you will see results on the report. >> >> Have a great day! >> >> Amy >> >> *Amy Freeman* >> Senior Product Manager >> (650)722-8247 >> [image: TheKey] >> >> >> On Wed, Mar 1, 2023 at 1:31=E2=80=AFPM Erica Smith wr= ote: >> >>> Hi Chuck & Tim, >>> >>> Thanks for the time today. Sharing a list of some of the topics we >>> discussed, and adding in some additional information I have received >>> following a conversation with Amy Freeman (Product Manager of the app, = CC'd >>> here!) >>> >>> >>> - *Zero followup to Canadian tickets *- I have found over 100 >>> tickets submitted from caregivers and office staff in Canada. I spot >>> checked probably 20, and all had a response from support either day = of, or >>> within 24 hours. If there are specific examples you can provide wher= e the >>> support team did not reply, please let me know! >>> - *When a CG is told they are offsite, and must provide info on >>> their location to clock in, this information doesn't reach anyone* - >>> This information is sent via email and text message to the team memb= ers >>> listed in the 'Primary Care Manager' and 'Scheduler' fields on the c= lient's >>> Clear Care profile. If these fields are not filled out, no one will = receive >>> notifications. There is also a report >>> >>> in AP that highlights this information >>> - *No one is receiving PPE requests: *This information is sent via >>> email and text message to the team members listed in the 'Primary Ca= re >>> Manager' and 'Scheduler' fields on the client's Clear Care profile. = If >>> these fields are not filled out, no one will receive notifications. = There >>> is also a report >>> >>> in AP that highlights this information: 'Requested Supplies' field w= ithin >>> the 'Client Shift Summary' report. >>> - *# in Location populates an error on the app:* Amy to test, >>> however apartment numbers should be contained to 'Address 2' field >>> - *Daylight Savings Problems*: Known issue on the Clear Care side. >>