--00000000000023363305e38790ce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, I will have my team look into this and get back to you. Best, Brie On Mon, Jul 11, 2022 at 9:22 AM Taneshia Persaud wrote: > Good morning, > > Thanks for looking into this for me @Brianne Elgie > - the client has improved, and care is no > longer needed; therefore, app access is no longer needed. (JIRA: > https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3989). > > Also, I am still not able to get email notifications when the IT Team is > replying to Jiras (JIRA: > https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3927). > > Best, > > Taneshia > > On Mon, Jul 11, 2022 at 9:18 AM Brianne Elgie > wrote: > >> @Aaron Lal - can you provide some insight on this? >> >> In the meantime, can you please send me the JIRA number Taneshia? >> >> Best, >> Brie >> >> On Sat, Jul 9, 2022 at 9:45 AM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Thanks Brie. >>> >>> Just following up on another Jira filed for a new client CLs to have >>> access to the app. SOC was Tue July 5th, but they haven't had access >>> provided as of yet. >>> >>> Best, >>> >>> Taneshia Persaud, RPN, GCP | General Manager and (Interim) Clinical Car= e >>> Manager >>> >>> Mavencare and Home Care Assistance (HCA) >>> 70 Richmond St. E, #200 | Toronto, ON M5C 1N8 >>> Office: 416-855-2333 =E3=80=8Bpress #2, then #2 again >>> Cell: 647-406-9253 >>> taneshia.persaud@thekey.com >>> www.torontohomecareassistance.ca >>> >>> On Thu., Jul. 7, 2022, 2:50 p.m. Brianne Elgie, >> brianne.elgie@mavencare.com> wrote: >>> >>>> Hi All, >>>> >>>> We are still working through item number 2 - I have requested Aaron >>>> (from product support) to provide an update directly. >>>> >>>> Best, >>>> Brie >>>> >>>> On Thu, Jul 7, 2022 at 2:33 PM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Item#1 resolved. >>>>> >>>>> On Thu, Jul 7, 2022 at 12:50 PM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Thank you! >>>>>> >>>>>> On Thu, Jul 7, 2022 at 12:50 PM Nukul Bhasin >>>>>> wrote: >>>>>> >>>>>>> +Brianne >>>>>>> Thanks for following up. We will get back to you asap. >>>>>>> >>>>>>> >>>>>>> >>>>>>> Nukul Bhasin >>>>>>> President & CTO, Mavencare >>>>>>> >>>>>>> >>>>>>> On Thu, Jul 07, 2022 at 12:46 PM, Taneshia Persaud >>>>>> taneshia.persaud@thekey.com> wrote: >>>>>>> >>>>>>>> Good afternoon Nukul, >>>>>>>> >>>>>>>> I have filed a couple of JIRAs (see below), that need follow-up as >>>>>>>> soon as possible. Both are time sensitive, as we *need the info >>>>>>>> before** EOD Friday July 8th*, so the CG will get paid next week: >>>>>>>> >>>>>>>> 1. *Need to create a new CG profile for an HCA TO CG in the >>>>>>>> Mavencare portal* ( >>>>>>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/M= ID-3990*): >>>>>>>> *If someone can show me how to create a CG profile in the >>>>>>>> portal, I ca