--000000000000b86af405e3877067 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, Thanks for looking into this for me @Brianne Elgie - the client has improved, and care is no longer needed; therefore, app access is no longer needed. (JIRA: https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3989). Also, I am still not able to get email notifications when the IT Team is replying to Jiras (JIRA: https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3927). Best, Taneshia On Mon, Jul 11, 2022 at 9:18 AM Brianne Elgie wrote: > @Aaron Lal - can you provide some insight on this? > > In the meantime, can you please send me the JIRA number Taneshia? > > Best, > Brie > > On Sat, Jul 9, 2022 at 9:45 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Thanks Brie. >> >> Just following up on another Jira filed for a new client CLs to have >> access to the app. SOC was Tue July 5th, but they haven't had access >> provided as of yet. >> >> Best, >> >> Taneshia Persaud, RPN, GCP | General Manager and (Interim) Clinical Care >> Manager >> >> Mavencare and Home Care Assistance (HCA) >> 70 Richmond St. E, #200 | Toronto, ON M5C 1N8 >> Office: 416-855-2333 =E3=80=8Bpress #2, then #2 again >> Cell: 647-406-9253 >> taneshia.persaud@thekey.com >> www.torontohomecareassistance.ca >> >> On Thu., Jul. 7, 2022, 2:50 p.m. Brianne Elgie, > brianne.elgie@mavencare.com> wrote: >> >>> Hi All, >>> >>> We are still working through item number 2 - I have requested Aaron >>> (from product support) to provide an update directly. >>> >>> Best, >>> Brie >>> >>> On Thu, Jul 7, 2022 at 2:33 PM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Item#1 resolved. >>>> >>>> On Thu, Jul 7, 2022 at 12:50 PM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Thank you! >>>>> >>>>> On Thu, Jul 7, 2022 at 12:50 PM Nukul Bhasin >>>>> wrote: >>>>> >>>>>> +Brianne >>>>>> Thanks for following up. We will get back to you asap. >>>>>> >>>>>> >>>>>> >>>>>> Nukul Bhasin >>>>>> President & CTO, Mavencare >>>>>> >>>>>> >>>>>> On Thu, Jul 07, 2022 at 12:46 PM, Taneshia Persaud >>>>> taneshia.persaud@thekey.com> wrote: >>>>>> >>>>>>> Good afternoon Nukul, >>>>>>> >>>>>>> I have filed a couple of JIRAs (see below), that need follow-up as >>>>>>> soon as possible. Both are time sensitive, as we *need the info >>>>>>> before** EOD Friday July 8th*, so the CG will get paid next week: >>>>>>> >>>>>>> 1. *Need to create a new CG profile for an HCA TO CG in the >>>>>>> Mavencare portal* ( >>>>>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MI= D-3990*): >>>>>>> *If someone can show me how to create a CG profile in the >>>>>>> portal, I can do this today. When I create an account (Accounts >>>>>>> > Users) for her, it only creates a user account, not a CG profi= le where I >>>>>>> can add bookings, upload documents, etc. >>>>>>> 2. *Pay schedule is not showing correctly in the CG app