--000000000000644ecd0610f60603 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce team has reported that they were able to resolve the Zip Code assignment issue. If you are still experiencing issues, please reach out to the IT Help Desk by emailing them at itsupport@thekey.com. Kind regards, Mike On Wed, Feb 7, 2024 at 8:47=E2=80=AFPM Mike Conner = wrote: > Good evening All, > > The Salesforce team reports that the Lead Automation issues have been > resolved, and users are now able to receive lead emails. Additionally, th= e > team was able to partially resolve the Zip Code assignment issue. Further > details are expected to be shared tomorrow. > > Kind Regards, > Mike > > > On Wed, Feb 7, 2024 at 5:05=E2=80=AFPM Mike Conner wrote: > >> Good Day All, >> >> We are experiencing issues with Call Center lead automation not updating >> lead sources accurately to the Call Center. Additionally, emails to the >> intake distribution lists are not being sent, and Zip code assignments a= re >> also affected. >> >> *Issue *: Lead Automation issues >> >> *Impact:* Emails will not be sent to distribution lists for new leads. >> >> *WorkAround:* Please ensure you are reviewing the lead list within >> Salesforce regularly to monitor new leads. >> >> *Issue* : Zip Code Assignment issues >> Impact: Some leads will be delayed in their assignment if inaccurately >> assigned upon intake >> >> *WorkAround:* No workAround at this time >> >> The team is still working on a permanent fix and we will send an update >> out no later than tomorrow morning. The team is also in the process of >> re-allocating leads that were impacted due to the zip code automating >> office failure that occurred. That issue is resolved, but the clean up i= s >> occurring. >> >> Kind Regards, >> *Mike Conner* >> IT Manager - Services and Support >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> > --000000000000644ecd0610f60603 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The=C2=A0Salesforce team has reported that they were able to = resolve the Zip Code assignment issue. If you are still experiencing=C2=A0i= ssues, please reach out to the IT Help Desk by emailing them at itsupport@thekey.com . = Kind regards, Mike=C2=A0 On Wed, Feb 7, 2024 at 8:47=E2=80=AF= PM Mike Conner < mike.conner@th= ekey.com > wrote: Good evening All, The Salesforce team repor= ts that the Lead Automation issues have been resolved, and users are now ab= le to receive lead emails. Additionally, the team was able to partially res= olve the Zip Code assignment issue. Further details are expected to be shar= ed tomorrow. Kind Regards, Mike On Wed, Feb 7, 2024 = at 5:05=E2=80=AFPM Mike Conner < mike.conner@thekey.com > wrote: Good Day All, We are experiencing issues with Call Center lead automatio= n not updating lead sources accurately to the