Update: Salesforce Bugs impacting users

--0000000000008d2b4d0610d4ff26 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good evening All, The Salesforce team reports that the Lead Automation issues have been resolved, and users are now able to receive lead emails. Additionally, the team was able to partially resolve the Zip Code assignment issue. Further details are expected to be shared tomorrow. Kind Regards, Mike On Wed, Feb 7, 2024 at 5:05=E2=80=AFPM Mike Conner = wrote: > Good Day All, > > We are experiencing issues with Call Center lead automation not updating > lead sources accurately to the Call Center. Additionally, emails to the > intake distribution lists are not being sent, and Zip code assignments ar= e > also affected. > > *Issue *: Lead Automation issues > > *Impact:* Emails will not be sent to distribution lists for new leads. > > *WorkAround:* Please ensure you are reviewing the lead list within > Salesforce regularly to monitor new leads. > > *Issue* : Zip Code Assignment issues > Impact: Some leads will be delayed in their assignment if inaccurately > assigned upon intake > > *WorkAround:* No workAround at this time > > The team is still working on a permanent fix and we will send an update > out no later than tomorrow morning. The team is also in the process of > re-allocating leads that were impacted due to the zip code automating > office failure that occurred. That issue is resolved, but the clean up is > occurring. > > Kind Regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --0000000000008d2b4d0610d4ff26 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good evening All, The Salesforce team reports that = the Lead Automation issues have been resolved, and users are now able to re= ceive lead emails. Additionally, the team was able to partially resolve the= Zip Code assignment issue. Further details are expected to be shared tomor= row. Kind Regards, Mike On Wed, Feb 7, 2024 at 5:05= =E2=80=AFPM Mike Conner < mike.= conner@thekey.com > wrote: Good Day All, We are e= xperiencing issues with Call Center lead automation not updating lead sourc= es accurately to the Call Center. Additionally, emails to the intake distri= bution lists are not being sent, and Zip code assignments are also affected= . Issue : Lead Automation issues Impa= ct: Emails will not be sent to distribution lists for new leads. WorkAround: Please ensure you are reviewing the lead list wi= thin Salesforce regularly to monitor new leads. Issue : Zip C= ode Assignment issues Impact: Some leads will be delayed in their assign= ment if inaccurately assigned upon intake WorkAround: =C2=A0= No workAround at this time The team is still working on a permanent = fix and we will send an update out no later than tomorrow morning. The team= is also in the process of re-allocating leads that were impacted due to th= e zip c