Re: Missed SOC due to CG Availability

--000000000000445cd00621f03131 Content-Type: multipart/alternative; boundary="000000000000445cce0621f03130" --000000000000445cce0621f03130 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chad, I reviewed the majority and it looks like Tim coded incorrectly when he closed the leads. Most of the reviewed didn't have a service address so I'm not sure why he would have selected this option. Steve Sudberry General Manager ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] On Thu, Sep 12, 2024 at 12:59=E2=80=AFPM Chad Everitt wrote: > Steve and Will- > > Cleveland is shown to have had 12 lost SOCs due to CG availability in > the last 90-days. > > [image: image.png] > > Can you validate this data? If it's due to outside the service territory, > as previously discussed we need for those leads to be coded as "Not is ou= r > service area." If this was the case, please identify which leads were > outside the service territory so we can recode accordingly. > > Thanks > > > > *Chad Everitt* > President- East Division & Canada > Mobile: 202.262.8318 > [image: TheKey] > --000000000000445cce0621f03130 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chad, I reviewed the majority and it looks like Tim coded = incorrectly when he closed the leads.=C2=A0 Most of the reviewed didn't= have a service address so I'm not sure why he would have selected this= option.=C2=A0=C2=A0 Steve Sudberry General Manager ssudberry@thekey.com (513) 227-8521 TheKey.com On Thu, Sep 12, 2024 at 12:59=E2=80=AFPM Chad Everitt= < chad.everitt@thekey.com = > wrote: Steve and Will- Cleveland is shown to have = had 12 lost SOCs due to CG