--000000000000abe6350621f047e2 Content-Type: multipart/alternative; boundary="000000000000abe6320621f047e1" --000000000000abe6320621f047e1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Are we able to identify those that need to be re-coded? Otherwise, the data indicates we have a significant operations issue with insufficient staffing in Cleveland. *Chad Everitt* President- East Division & Canada Mobile: 202.262.8318 [image: TheKey] On Thu, Sep 12, 2024 at 2:22=E2=80=AFPM Steve Sudberry wrote: > Chad, > > I reviewed the majority and it looks like Tim coded incorrectly when he > closed the leads. Most of the reviewed didn't have a service address so > I'm not sure why he would have selected this option. > > Steve Sudberry > General Manager > > ssudberry@thekey.com > (513) 227-8521 > TheKey.com > [image: TheKey] > > > On Thu, Sep 12, 2024 at 12:59=E2=80=AFPM Chad Everitt > wrote: > >> Steve and Will- >> >> Cleveland is shown to have had 12 lost SOCs due to CG availability in >> the last 90-days. >> >> [image: image.png] >> >> Can you validate this data? If it's due to outside the service territory= , >> as previously discussed we need for those leads to be coded as "Not is o= ur >> service area." If this was the case, please identify which leads were >> outside the service territory so we can recode accordingly. >> >> Thanks >> >> >> >> *Chad Everitt* >> President- East Division & Canada >> Mobile: 202.262.8318 >> [image: TheKey] >> > --000000000000abe6320621f047e1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Are we able to identify those that need to be re-coded? Ot= herwise, the data indicates we have a significant operations issue with ins= ufficient staffing in Cleveland.=C2=A0 Chad Everitt = President- East Division &am= p; Canada Mobile: 202.262.= 8318 = On Thu, Sep 12, 2024 at 2:22=E2=80=AFPM S= teve Sudberry < ssudberry@thekey.= com > wrote: Chad, I reviewed the majority and it looks like Tim cod= ed incorrectly when he closed the leads.=C2=A0 Most of the reviewed didn= 9;t have a service address so I'm not sure why he would have selected t= his option.=C2=A0=C2=A0 Steve Sudberry General Manager <a href=3D"https://brand.thek