----==_mimepart_63e40d12b5325_1d52ab44b269b1419508178 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kathryn,=C2=A0 =E2=80=8B Thank you for contacting support.=C2=A0 Wa= s she able to open and load the app prior to going offline? That way the = app will be able to load/ update her schedule=C2=A0 I tried signing in as= her load my app before going offline and I can view the shift even witho= ut internet connection.=C2=A0 Thanks,=C2=A0 Caregiver Connec= t Team = = On Wed, 8 Feb at 2:20 PM , KathrynNester wrote: Good afternoon,=C2=A0 = = Katherine butardo cannot view her shifts when she doesn=E2=80=99t have i= nternet or is showing offline. I thought she wasn=E2=80=99t understanding= offline mode at first but she actually just doesn=E2=80=99t have the shi= fts in her app unless she is on wifi. Please see attached screenshot=C2=A0= = = Thank you, = Kathryn=C2=A0 = = = = = Kathryn Nester Employee Care Manager Home Care Assistance Office:=C2=A041= 6-488-8777 = = = Toronto, ON (EST) torontohomecareassistance.ca = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = = Champions of Longevity = = knester@homecareassistance.com ----==_mimepart_63e40d12b5325_1d52ab44b269b1419508178 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kathryn,=C2=A0 =E2=80=8B Thank you for contacting support.=C2=A0 Was she able = to open and load the app prior to going offline? That way the app will be= able to load/ update her schedule=C2=A0 I tried signing in as her loa= d my app before going offline and I can view the shift even without inter= net connection.=C2=A0 Thanks,=C2=A0 Caregiver Connect Team On Wed, 8 Feb at 2:20 PM , KathrynNester &l= t;knester@homecareassistance.com> wrote: Good afternoon,=C2=A0 Katherine butardo cannot view her shifts when she doesn=E2= =80=99t have internet or is showing offline. I thought she wasn=E2=80=99t= understanding offline mode at first but she actually just doesn=E2=80=99= t have the shifts in her app unless she is on wifi. Please see attached s= creenshot=C2=A0 Thank you, Kathryn=C2=A0 Kathryn Neste= r Employee Care Manager Home Care Assistance Office:=C2=A0 416-488-8777 Toronto, ON (EST) toro