--Apple-Mail-3EFFD153-FEB2-4349-B03F-FB4F03FA742B Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable She said she could view it this morning when she had connection but now that= she doesn=E2=80=99t have connection the shift is not there.=20 Kathryn Nester Employee Care Manager Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity knester@homecareassistance.com > On Feb 8, 2023, at 3:58 PM, Camille Jervoso wrote: >=20 > =EF=BB=BF > Hi Kathryn,=20 > =E2=80=8B > Thank you for contacting support.=20 > Was she able to open and load the app prior to going offline? That way the= app will be able to load/ update her schedule=20 > I tried signing in as her load my app before going offline and I can view t= he shift even without internet connection.=20 >=20 >=20 >=20 > Thanks,=20 >=20 > Caregiver Connect Team >=20 >=20 > On Wed, 8 Feb at 2:20 PM , KathrynNester w= rote: > Good afternoon,=20 >=20 > Katherine butardo cannot view her shifts when she doesn=E2=80=99t have int= ernet or is showing offline. I thought she wasn=E2=80=99t understanding offl= ine mode at first but she actually just doesn=E2=80=99t have the shifts in h= er app unless she is on wifi. Please see attached screenshot=20 >=20 > Thank you, > Kathryn=20 >=20 >=20 >=20 >=20 > Kathryn Nester > Employee Care Manager > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > We Are Hiring! >=20 >=20 > Champions of Longevity > knester@homecareassistance.com > 164127:611100 --Apple-Mail-3EFFD153-FEB2-4349-B03F-FB4F03FA742B Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable She said she could view it this morning whe= n she had connection but now that she doesn=E2=80=99t have connection the sh= ift is not there. Kathryn Nester Employee= Care Manager Home Care Assistance = Office: 416-488-8777 Toronto, ON (EST) torontohomecareassi= stance.ca --- Read Our= Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity = knester@ho= mecareassistance.com On Feb 8, 2023, at 3:58 PM, Camille Jervoso <app-support@homec= areassistance.com> wrote: =EF=BB=BF <div style=3D"font-family:Helvetica Neue