--000000000000df98e5060076575b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Germaine, With all due respect the information Irin sent me this morning was the wrong account number which she later had updated by the time she spoke with Carolina as I had sent her a screenshot of my bank information. I spoke with my bank and they have no trace of any deposit nor pending from TheKey. Kind regards, Claudia On Fri, Jul 14, 2023 at 11:00=E2=80=AFAM Germaine Daniels wrote: > Hi Claudia, > > Yes, you are correct that I denied an e transfer as we have not received > confirmation from the bank the payment was rejected. In addition, Irin > confirmed with you, Carolina and Ceridan that the bank account number on > file is correct and the payment was sent to the account. Unfortunately, w= e > can not issue another payment until we have confirmed the payment has bee= n > rejected. We will have more information on Monday morning and will follow > up with you. I have attached the below email thread that was also sent to > Ceridan. > > Regards, > > Irin Eva > 9:19=E2=80=AFAM (1 hour ago) > to Ashna, me, service > Good morning Ashna, > > Happy Friday! > > We got a call from one of our employees and she claimed that she didn't > receive her payment. We have checked her banking and it's correct. She > called the bank and they said everything was okay with her banking. > > Could you please check why she didn't receive her payment? > > We just want to make sure the fund is sent to her and there are no issues > with other employees. > > *Payroll *- PPG5251 > *Her name is -* Vasquez, Claudia > *Employee Number *- 1456 > > Thank you, > Irin > Ashna Seechurn > 10:26=E2=80=AFAM (32 minutes ago) > to Irin, me, service > > Hi Irin, > > > > I double checked the grid and powerpay the banking match, you will receiv= e > an EFT reject email if the payment didn=E2=80=99t go through. > > > > Please note I am out of office, my reply might be low. > > > > Thank you, > > Ashna. > > Germaine Daniels > > *Payroll Director *germaine.daniels@thekey.com > Phone: 562-784-1800 > TheKey.com > [image: TheKey] > > > On Fri, Jul 14, 2023 at 10:48=E2=80=AFAM Claudia Vasquez claudia.vasquez@thekey.com> wrote: > >> Hi Tim, >> >> I am hoping you will be able to assist me in this situation. There was a= n >> issue with my pay and was not deposited into my account. I have been in >> touch with Irin this morning and she did send me information to confirm = my >> bank account number which was not the correct number. I did send her a >> screenshot of my account number, she later on spoke with Carolina and so >> have I. As you can appreciate just like everyone else I have bills that >> come out of my account. >> >> Carolina did offer to do an e transfer, but the request was denied by >> Germaine. My concern is that this payment went into a wrong account as f= rom >> what I saw earlier in the message that Irin sent me. How long will this >> take to rectify the issu